{
 "schema": "aiblocks-page/1",
 "id": "customer-feedback-report-from-survey-tools",
 "type": "skill",
 "name": "Customer survey feedback analyst",
 "summary": "Turn survey comments into a customer feedback report with themes, counts, quotes and next steps. Works with Delighted, GatherUp, Gleap or Simplesat.",
 "headline": "Customer survey feedback analyst",
 "subhead": "Connect Delighted, GatherUp, Gleap, or Simplesat and choose a date range. It gathers recent feedback and groups the comments by topic. You get repeated problems, feature requests, praise, and suggested actions with counts and sample quotes.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "A date range, such as the last 7 to 30 days.",
  "At least one linked account from Delighted, GatherUp, Gleap or Simplesat."
 ],
 "you_get": [
  "A count of feedback items and the share that is positive, neutral and negative.",
  "A table of top themes with counts and example quotes.",
  "A list of urgent issues and ranked feature requests.",
  "Positive quotes you can share with your team.",
  "Suggested product, process and help content changes."
 ],
 "use_when": [
  "You review customer feedback each week or month and want themes, not a pile of comments.",
  "You use at least one of Delighted, GatherUp, Gleap or Simplesat.",
  "A product or support lead asks what customers complain about most.",
  "You need quotes and counts for a team meeting or a product plan."
 ],
 "skip_when": [
  "You have one comment to answer: reply to it yourself, or ask your AI to draft a reply.",
  "You want to sort raw support tickets: use your help desk tool, which tracks each ticket.",
  "You use none of Delighted, GatherUp, Gleap or Simplesat: paste your comments into your AI and ask for themes by hand."
 ],
 "output_sample": {
  "input": [
   "A date range, such as the last 7 to 30 days",
   "At least one connected account: Delighted, GatherUp, Gleap or Simplesat"
  ],
  "prerequisites": [
   "An AI that can run commands, with Composio CLI installed",
   "Your survey accounts linked in Composio"
  ],
  "output": [
   {
    "name": "Header",
    "contains": "The period, the sources pulled from and the total number of feedback items."
   },
   {
    "name": "Overall Sentiment",
    "contains": "The share of positive, neutral and negative feedback, plus NPS and CSAT scores when the tools give them."
   },
   {
    "name": "Top Themes",
    "contains": "A table of themes with count, sentiment, trend and one example quote each."
   },
   {
    "name": "Critical Issues",
    "contains": "Feedback that needs quick attention, with counts and why it is serious."
   },
   {
    "name": "Feature Requests",
    "contains": "Requests ranked by how often they come up, each with a sample quote."
   },
   {
    "name": "Wins",
    "contains": "Positive quotes worth sharing, each with its source."
   },
   {
    "name": "Recommendations",
    "contains": "Product changes, process fixes and help content gaps that follow from the top themes."
   }
  ]
 },
 "how_to_use": [
  "Add the downloaded folder to an AI that can read skill files and run commands.",
  "Install Composio CLI and link your accounts. Your AI will ask you to link any that are missing. Composio and each survey service are separate products. Check whether they need a paid plan or API access before you start.",
  "Ask your AI to run the Customer feedback report from survey tools and give it a date range.",
  "Check the theme counts and quotes against a few raw comments.",
  "Copy the Recommendations into your product backlog or team notes. The skill sends nothing and changes no accounts."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/feedback-digest",
  "licence": "MIT",
  "original_name": "feedback-digest",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "feedback-digest skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/feedback-digest",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/customer-feedback-report-from-survey-tools",
  "markdown": "https://useaiblocks.com/skills/customer-feedback-report-from-survey-tools.md",
  "json": "https://useaiblocks.com/skills/customer-feedback-report-from-survey-tools.json",
  "instructions": "https://useaiblocks.com/skills/customer-feedback-report-from-survey-tools/SKILL.md",
  "download": "https://useaiblocks.com/skills/customer-feedback-report-from-survey-tools.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/customer-feedback-report-from-survey-tools",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/customer-feedback-report-from-survey-tools",
  "mcp": "https://useaiblocks.com/mcp"
 }
}