{
 "schema": "aiblocks-page/1",
 "id": "customer-support-message-translator",
 "type": "skill",
 "name": "Customer support message translator",
 "summary": "Translate a customer message into English and get a reply draft in their language, with an English check. Works for pasted text or a Gorgias ticket.",
 "headline": "Customer support message translator",
 "subhead": "Paste a customer message, or give a Gorgias ticket number. Your AI finds the language, translates the message and flags unclear phrases. You get an English version, a reply in the customer's language, and what that reply says in English.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "voc_reviews",
   "required": true,
   "label": "Voc reviews",
   "what": "customer words from reviews, tickets, surveys or calls, with source and date"
  },
  {
   "type": "tool_connection",
   "required": false,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "copy_draft",
   "required": true,
   "label": "Copy draft",
   "what": "a draft of any copy (ad, page, email or script) that a check or edit pass works on"
  }
 ],
 "you_give": [
  "The customer message, pasted as text.",
  "A Gorgias ticket number, if you want your AI to fetch the message (optional).",
  "Verified product facts to use in the reply (optional)."
 ],
 "you_get": [
  "The language and formality level of the message.",
  "A clear English translation with notes on unclear phrases.",
  "A reply draft in the customer's language.",
  "An English version of that reply, so you can check it."
 ],
 "use_when": [
  "A customer writes in a language you do not speak.",
  "A message has a saying or slang you cannot read.",
  "You want a reply that sounds natural and matches the customer's level of formality.",
  "You need to check what a reply says in English before you send it."
 ],
 "skip_when": [
  "You need legal, refund or contract wording: have a person who knows the language and the policy write and check it.",
  "You need a fully translated help center or long documents: use a professional translation service or a human translator.",
  "You only want a reply in English: write it yourself or ask your AI for a plain reply, no translation needed."
 ],
 "output_sample": {
  "input": [
   "The customer message, pasted as text",
   "Or a Gorgias ticket number",
   "Verified product facts for the reply (optional)"
  ],
  "prerequisites": [
   "For a Gorgias ticket number: Composio CLI with your Gorgias account connected, and an AI that can run commands",
   "Pasted text needs none of this"
  ],
  "output": [
   {
    "name": "Translation header",
    "contains": "The language and dialect your AI detected, how sure it is, and whether the message is formal or informal."
   },
   {
    "name": "Customer's Message (Original)",
    "contains": "The customer's text, quoted as it was written."
   },
   {
    "name": "English Translation",
    "contains": "A clear English version that keeps the customer's tone and intent."
   },
   {
    "name": "Cultural Notes",
    "contains": "Sayings, context or unclear phrases the support person should know, with possible meanings."
   },
   {
    "name": "Draft Reply",
    "contains": "A reply in the customer's language, with the right formal or informal address."
   },
   {
    "name": "English Back-Translation",
    "contains": "What the reply says in English, so you can check it before sending."
   }
  ]
 },
 "how_to_use": [
  "Open Claude, ChatGPT or Gemini and paste the skill text, or add the skill folder if your AI reads files.",
  "Paste the customer message. Add any product facts the reply must include.",
  "To use a Gorgias ticket number instead, your AI must run commands, and Composio CLI must be linked to your Gorgias account.",
  "Read the English translation and cultural notes first.",
  "Check the English back-translation against the reply draft. Fix anything that does not match your facts.",
  "Have a person who knows the language review any reply about refunds, legal or contract terms before you send it."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/translate-ticket",
  "licence": "MIT",
  "original_name": "translate-ticket",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "translate-ticket skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/translate-ticket",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/customer-support-message-translator",
  "markdown": "https://useaiblocks.com/skills/customer-support-message-translator.md",
  "json": "https://useaiblocks.com/skills/customer-support-message-translator.json",
  "instructions": "https://useaiblocks.com/skills/customer-support-message-translator/SKILL.md",
  "download": "https://useaiblocks.com/skills/customer-support-message-translator.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/customer-support-message-translator",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/customer-support-message-translator",
  "mcp": "https://useaiblocks.com/mcp"
 }
}