{
 "schema": "aiblocks-page/1",
 "id": "delighted-and-satismeter-survey-assistant",
 "type": "skill",
 "name": "Delighted and Satismeter survey manager",
 "summary": "Review customer survey scores and comments. Or confirm who should receive a survey, then send through your connected tool.",
 "headline": "Delighted and Satismeter survey manager",
 "subhead": "Choose to analyse responses or send surveys through connected Delighted or Satismeter tools. It retrieves available scores and comments, groups themes and writes a report with next actions. For sending, it confirms the recipient list first and reports delivery status. Access through the required Composio tools is needed; unavailable response-rate or trend data stays missing.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-11-03",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": false,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  },
  {
   "type": "spreadsheet",
   "required": false,
   "label": "Spreadsheet",
   "what": "a spreadsheet with its data, formulas and charts"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your choice of task, either \"analyze\" or \"send\"",
  "A date range for the report, such as the last 30 days",
  "Your Delighted or Satismeter account, linked through Composio",
  "A recipient list and a survey you have already set up, to send surveys (optional)"
 ],
 "you_get": [
  "Your NPS score, with promoter, passive and detractor shares",
  "Your CSAT score, response rate and number of responses",
  "A table of scores by period",
  "Top reasons for low scores and what promoters love, with quotes",
  "A short list of actions"
 ],
 "use_when": [
  "It is the end of the month and you want your NPS and CSAT numbers in one place.",
  "Your score dropped and you want to know what detractors wrote.",
  "You just solved a batch of tickets and want to ask those customers for a rating.",
  "You need a short report for your team with real customer quotes."
 ],
 "skip_when": [
  "You want themes from comments across several survey tools. Use the Customer survey feedback analyst, which also reads GatherUp, Gleap and Simplesat.",
  "You want to write a new survey from scratch. Use the Post-purchase survey builder.",
  "You have one angry message to rate. Use the Customer message tone and urgency reviewer.",
  "You do not use Delighted or Satismeter. Export your responses to a sheet and paste it in for the report only."
 ],
 "output_sample": {
  "input": [
   "Your choice of task, \"analyze\" or \"send\"",
   "A date range for the report",
   "Your Delighted or Satismeter account, linked through Composio",
   "A recipient list and a ready survey, to send (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands, with Composio CLI installed",
   "A Delighted or Satismeter account, which may be a paid plan",
   "Survey answers are read through Composio, so check this suits your privacy rules"
  ],
  "output": [
   {
    "name": "Scores",
    "contains": "NPS with promoter, passive and detractor shares, plus CSAT, response rate and total responses."
   },
   {
    "name": "Trend",
    "contains": "A table of NPS, CSAT and response counts by period."
   },
   {
    "name": "Detractor Analysis",
    "contains": "The top reasons for low scores, with counts and word-for-word quotes."
   },
   {
    "name": "Promoter Highlights",
    "contains": "What happy customers say they love, with counts and quotes."
   },
   {
    "name": "Action Items",
    "contains": "What to fix from detractor comments and what to keep doing."
   },
   {
    "name": "Send report",
    "contains": "How many surveys were sent and which failed. Only when you chose \"send\"."
   }
  ]
 },
 "how_to_use": [
  "Check you have a Delighted or Satismeter account, and a Composio account with its command line tool. These services may cost money, so check your plan first.",
  "Open an AI that can run commands and read skill files, such as Claude Code, and add the downloaded folder.",
  "Ask it to run the survey assistant. Say \"analyze\" and give a date range, or say \"send\" and give your list.",
  "If it says a tool is not connected, run composio link delighted or composio link satismeter, then ask again.",
  "To send, read the count and the first names it shows you, and say yes only if they are right.",
  "For the report, check a few quotes against the raw responses before you share it."
 ],
 "checks": [],
 "next": [
  {
   "name": "Customer reply drafter",
   "url": "https://useaiblocks.com/skills/customer-reply-drafter",
   "why": "Customer reply drafter"
  },
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/nps-collect",
  "licence": "MIT",
  "original_name": "nps-collect",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "nps-collect skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/nps-collect",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/delighted-and-satismeter-survey-assistant",
  "markdown": "https://useaiblocks.com/skills/delighted-and-satismeter-survey-assistant.md",
  "json": "https://useaiblocks.com/skills/delighted-and-satismeter-survey-assistant.json",
  "instructions": "https://useaiblocks.com/skills/delighted-and-satismeter-survey-assistant/SKILL.md",
  "download": "https://useaiblocks.com/skills/delighted-and-satismeter-survey-assistant.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/delighted-and-satismeter-survey-assistant",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/delighted-and-satismeter-survey-assistant",
  "mcp": "https://useaiblocks.com/mcp"
 }
}