{
 "schema": "aiblocks-page/1",
 "id": "gorgias-duplicate-ticket-finder",
 "type": "skill",
 "name": "Gorgias duplicate ticket finder",
 "summary": "Review recent Gorgias tickets for likely duplicates or related issues. Get match reasons and suggested primary tickets to check before merging.",
 "headline": "Gorgias duplicate ticket finder",
 "subhead": "Use a Composio setup linked to Gorgias. It compares the latest 50–100 open or pending tickets by email, subject, message, tags and time. Get likely duplicate groups and related issues with reasons to review. Similar wording from different customers is not enough to justify a merge. Any time-saving estimate needs evidence.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Recent open or pending Gorgias tickets (the last 50 to 100 are checked).",
  "Your Gorgias account connected through Composio CLI."
 ],
 "you_get": [
  "Groups of likely duplicate tickets, each with the reason it matched.",
  "A suggested primary ticket for each group, the older one.",
  "A separate list of tickets that are only related.",
  "A count of tickets scanned and duplicate groups found."
 ],
 "use_when": [
  "Open or pending tickets pile up and you think the same customers wrote in twice.",
  "A customer sends a second message about the same problem, and you want to catch it before two agents reply.",
  "You clean the queue at the start of a shift and want to spot repeat issues fast.",
  "Many customers hit the same error, and you want to see which tickets are linked."
 ],
 "skip_when": [
  "You want to merge tickets for you: do the merge by hand in Gorgias after you review the groups, because this tool never merges.",
  "You have one ticket to review: read it in Gorgias, or ask a teammate, since this tool compares many tickets at once.",
  "You use a help desk other than Gorgias: export the tickets to a sheet and sort by customer email and subject."
 ],
 "output_sample": {
  "input": [
   "Your last 50 to 100 open or pending Gorgias tickets",
   "Customer email, subject, first message, tags and creation date for each ticket"
  ],
  "prerequisites": [
   "An AI that can read skill files and run commands",
   "Composio CLI installed, with your Gorgias account connected (this may need a paid plan)"
  ],
  "output": [
   {
    "name": "Strong Matches",
    "contains": "Groups of likely duplicates in a table, with customer, subject, age and status, plus a reason and a suggested primary ticket."
   },
   {
    "name": "Weak Matches",
    "contains": "A table of tickets that may be related, with the reason and a recommendation for each."
   },
   {
    "name": "Stats",
    "contains": "Counts of tickets scanned, duplicate groups found and estimated duplicates, plus a rough time saved by merging."
   }
  ]
 },
 "how_to_use": [
  "Add the downloaded folder to an AI that can read skill files and run commands.",
  "Install Composio CLI. If Gorgias is not connected, run composio link gorgias when your AI asks.",
  "Ask your AI to find duplicate tickets in Gorgias, or to read SKILL.md and follow it.",
  "Read each group and its reason. Check the tickets in Gorgias before you act.",
  "Merge the tickets by hand in Gorgias. The tool never merges or sends anything."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  },
  {
   "name": "Escalation brief writer",
   "url": "https://useaiblocks.com/skills/escalation-brief-writer",
   "why": "Escalation brief writer"
  },
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/merge-tickets",
  "licence": "MIT",
  "original_name": "merge-tickets",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "merge-tickets skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/merge-tickets",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder",
  "markdown": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder.md",
  "json": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-duplicate-ticket-finder",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-duplicate-ticket-finder",
  "mcp": "https://useaiblocks.com/mcp"
 }
}