{
 "schema": "aiblocks-page/1",
 "id": "gorgias-priority-customer-ticket-brief",
 "type": "skill",
 "name": "Gorgias customer priority reviewer",
 "summary": "Match open Gorgias tickets with HubSpot account signals. Get a priority review queue, supporting context and an optional Slack alert to approve.",
 "headline": "Gorgias customer priority reviewer",
 "subhead": "Use a Composio setup linked to Gorgias and HubSpot. It looks for plan, account and deal signals behind open tickets, then proposes which need attention. Get the source facts and suggested handling, with missing data marked. A risk label is a rough judgement. You can approve a Slack alert after reviewing the queue and destination.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Open Gorgias tickets and HubSpot account records.",
  "The account value signals or priority flags your team uses."
 ],
 "you_get": [
  "Show tickets with account context and recommended handling. Ask before posting any Slack alert."
 ],
 "use_when": [
  "You use this tool for customer support and need help with this task."
 ],
 "skip_when": [
  "Your customers have no HubSpot records. Sort tickets by age and topic by hand, or use your help desk's own filters.",
  "You need to answer a ticket. Write the reply yourself or ask your AI to draft one from the ticket text.",
  "You do not use Gorgias or HubSpot. This skill only reads those two tools, so it will not work with another help desk or CRM."
 ],
 "output_sample": {
  "input": [
   "Your open and pending Gorgias tickets",
   "Your HubSpot contact and account records",
   "The plan, deal value or tags your team counts as VIP (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands, with the Composio command line tool installed",
   "Gorgias and HubSpot connected through Composio",
   "Slack connected through Composio, only if you want an alert"
  ],
  "output": [
   {
    "name": "VIP Tickets Requiring Priority Handling",
    "contains": "A table of VIP tickets with customer, company, plan or value, issue, age and risk level."
   },
   {
    "name": "VIP Context",
    "contains": "For each VIP ticket: account value, lifecycle stage, owner, open deals, recent activity, support history and suggested handling."
   },
   {
    "name": "Summary",
    "contains": "Total open tickets, how many are VIP, and the ticket with the highest risk."
   },
   {
    "name": "Slack alert",
    "contains": "A short message listing the VIP tickets, posted to your support channel only after you say yes."
   }
  ]
 },
 "how_to_use": [
  "Add the downloaded folder to an AI that can read skill files.",
  "Ask for gorgias priority customer ticket brief by name, or ask your AI to read its SKILL.md and follow it. This source uses explicit commands.",
  "Provide Open Gorgias tickets and HubSpot account records.",
  "Live lookups need Composio CLI and the listed service accounts connected. Pasted-text options work where the source allows them.",
  "Review the result. Approve any proposed sending or account changes before they happen."
 ],
 "checks": [],
 "next": [
  {
   "name": "Escalation brief writer",
   "url": "https://useaiblocks.com/skills/escalation-brief-writer",
   "why": "Escalation brief writer"
  },
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  },
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/vip-alert",
  "licence": "MIT",
  "original_name": "vip-alert",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "vip-alert skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/vip-alert",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief",
  "markdown": "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief.md",
  "json": "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-priority-customer-ticket-brief",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-priority-customer-ticket-brief",
  "mcp": "https://useaiblocks.com/mcp"
 }
}