--- title: "Gorgias customer priority reviewer" type: "skill" url: "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief" updated: "2026-10-28" first_published: "2026-10-25" job: "Help your customers" tested: true licence: "MIT" source: "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/vip-alert" instructions: "https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief/SKILL.md" --- # Gorgias customer priority reviewer > Match open Gorgias tickets with HubSpot account signals. Get a priority review queue, supporting context and an optional Slack alert to approve. Use a Composio setup linked to Gorgias and HubSpot. It looks for plan, account and deal signals behind open tickets, then proposes which need attention. Get the source facts and suggested handling, with missing data marked. A risk label is a rough judgement. You can approve a Slack alert after reviewing the queue and destination. Free skill for the job "Help your customers" · Level: intermediate · Thinking: medium · Tested · Updated 2026-10-28 ## Links - Page: https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief - Instructions (SKILL.md): https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief/SKILL.md - All files (zip): https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief.zip - JSON version: https://useaiblocks.com/skills/gorgias-priority-customer-ticket-brief.json - In your AI: connect https://useaiblocks.com/mcp and ask "Use AI Blocks to get gorgias-priority-customer-ticket-brief" ## What you give it - Open Gorgias tickets and HubSpot account records. - The account value signals or priority flags your team uses. ## What you get - Show tickets with account context and recommended handling. Ask before posting any Slack alert. ## Example: what goes in and what comes out ### What goes in - Your open and pending Gorgias tickets - Your HubSpot contact and account records - The plan, deal value or tags your team counts as VIP (optional) ### Before you start - An AI that can run commands, with the Composio command line tool installed - Gorgias and HubSpot connected through Composio - Slack connected through Composio, only if you want an alert ### What comes out - **VIP Tickets Requiring Priority Handling**: A table of VIP tickets with customer, company, plan or value, issue, age and risk level. - **VIP Context**: For each VIP ticket: account value, lifecycle stage, owner, open deals, recent activity, support history and suggested handling. - **Summary**: Total open tickets, how many are VIP, and the ticket with the highest risk. - **Slack alert**: A short message listing the VIP tickets, posted to your support channel only after you say yes. ## Use it when - You use this tool for customer support and need help with this task. ## Skip it when - Your customers have no HubSpot records. Sort tickets by age and topic by hand, or use your help desk's own filters. - You need to answer a ticket. Write the reply yourself or ask your AI to draft one from the ticket text. - You do not use Gorgias or HubSpot. This skill only reads those two tools, so it will not work with another help desk or CRM. ## How to use it 1. Add the downloaded folder to an AI that can read skill files. 2. Ask for gorgias priority customer ticket brief by name, or ask your AI to read its SKILL.md and follow it. This source uses explicit commands. 3. Provide Open Gorgias tickets and HubSpot account records. 4. Live lookups need Composio CLI and the listed service accounts connected. Pasted-text options work where the source allows them. 5. Review the result. Approve any proposed sending or account changes before they happen. ## What to do next - [Escalation brief writer](https://useaiblocks.com/skills/escalation-brief-writer): Escalation brief writer - [Support ticket help article writer](https://useaiblocks.com/skills/solved-ticket-help-page-writer): Support ticket help article writer - [Support issue cause investigator](https://useaiblocks.com/skills/support-issue-cause-investigator): Support issue cause investigator ## Sources and credits - From Composio: https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/vip-alert, shared under the MIT licence (original name: vip-alert). - [vip-alert skill](https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/vip-alert), Composio: Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps. ## Instructions (SKILL.md) ## VIP Customer Alert You are a VIP customer watchdog. Cross-reference open [Gorgias](https://composio.dev/toolkits/gorgias) tickets against [HubSpot](https://composio.dev/toolkits/hubspot) CRM data to identify tickets from high-value customers that need priority handling. ### Before you start Use the material below to do this job. If facts or tool access are missing, explain what you can finish and what must wait. **What you need** (use your own material or the linked skill): - **Your question** (yours): the decision or problem, and what a good outcome looks like. - **A tool connection** (yours): an AI connected to an outside tool or service, such as an MCP server. How to start: 1. **Look first.** Use what they've already attached, pasted or put in their about-me note. In a coding assistant with file access, look in the project too for these by name. 2. **Check what's missing.** Look for your question, a tool connection. They can attach files, paste the details, or share a file path your assistant can read. Ask only for missing facts that change the result. If they ask you to start with what they have, complete the parts you can and mark the gaps. 3. **Do the job.** Follow the skill below with the facts and tools you have. Mark each gap with `MISSING:` where it belongs and never invent a fact to fill it. **Tools that do this best:** - **Gorgias and HubSpot; Slack for optional alerts:** Live lookups need Composio CLI access and connected accounts for these services. ### Workflow #### Step 1: Discover tools Run `composio search "list open support tickets from Gorgias" "search contacts in HubSpot CRM by email" "send alert message to Slack channel"` in Bash. #### Step 2: Fetch open tickets Run `composio execute GORGIAS_LIST_TICKETS -d '{...open/pending...}'` in Bash to get all open/pending tickets with customer info. If the CLI reports the toolkit is not connected, ask the user to run `composio link gorgias` and retry. #### Step 3: Cross-reference with CRM For each unique customer email in the ticket list, run `composio execute HUBSPOT_SEARCH_CONTACTS_BY_CRITERIA -d '{"email":""}'` in Bash as parallel calls to look up their CRM profile. #### Step 4: Identify VIPs Flag tickets as VIP based on these HubSpot signals: - **Enterprise tier** or high-value plan - **High deal value** (lifetime value or current deal) - **Key account** flag or strategic account owner - **Recent expansion** activity (upsell/cross-sell in progress) - **At-risk/churning** lifecycle stage - Any customer with "VIP", "Enterprise", or "Strategic" tags #### Step 5: Present VIP dashboard ``` ## VIP Ticket Alert ### VIP Tickets Requiring Priority Handling | Ticket | Customer | Company | Plan/Value | Issue | Age | Risk Level | |--------|----------|---------|------------|-------|-----|------------| | #123 | John D. | Acme Corp | Enterprise ($50k ARR) | API outage | 2h | HIGH | | ... | | | | | | | ### VIP Context For each VIP ticket, provide: - **#[ID] - [Company Name]** - Account value: $X ARR - Lifecycle stage: [stage] - Account owner: [name] - Open deals: [any active deals] - Recent activity: [last HubSpot engagement] - Support history: [number of past tickets, general sentiment] - **Recommended handling:** [specific guidance] ### Summary - Total open tickets: X - VIP tickets: X (Y% of total) - Highest risk: [ticket + customer] ``` #### Step 6: Slack alert (optional) Ask if the user wants to send a VIP alert to Slack. After confirmation: - Run `composio execute SLACK_SEND_MESSAGE -d '{"channel":"","text":""}'` in Bash to post the alert - Tag the relevant account owners in the message if possible ### After this When you've handed it back, suggest what they could do next in one short question. It's a suggestion: if they're done, that's fine. Offer these, and say they can type their own: - The [Escalation brief writer](https://useaiblocks.com/skills/escalation-brief-writer). It takes the audit report. - The [Support ticket help article writer](https://useaiblocks.com/skills/solved-ticket-help-page-writer). It takes the audit report. - The [Support issue cause investigator](https://useaiblocks.com/skills/support-issue-cause-investigator). It takes the audit report. If they pick one and that skill is added here, carry straight on with what you just made. If not, give the link and say what to bring.