{
 "schema": "aiblocks-page/1",
 "id": "gorgias-refund-review-brief",
 "type": "skill",
 "name": "Gorgias refund review brief writer",
 "summary": "Share a refund ticket and policy. Get known facts, eligibility gaps, a proposed decision and a customer reply draft for review.",
 "headline": "Gorgias refund review brief writer",
 "subhead": "Use a Composio setup linked to Gorgias and HubSpot. It reads the request, gathers customer context and compares it with your refund policy. Get a case for approval, with missing dates, amounts and policy details marked. You review the proposed decision and reply. The actual refund remains a separate action, and approval thresholds need to be supplied.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "A Gorgias ticket number or the customer's email.",
  "Your refund policy, pasted in (optional).",
  "Access to Gorgias and HubSpot through the Composio CLI."
 ],
 "you_get": [
  "A summary of the request and the customer's history.",
  "A table that checks the request against your refund rules.",
  "A recommendation with the reasoning and the risk of losing the customer.",
  "A draft reply to the customer for you to review.",
  "A flag when the refund is large enough to need manager approval."
 ],
 "use_when": [
  "A customer writes in asking for money back and you need the full picture fast.",
  "You want to check a refund request against your policy before you answer.",
  "A teammate asks you to review a refund and you need the facts in one place.",
  "You want a reply drafted for an approve or deny decision."
 ],
 "skip_when": [
  "You face a chargeback or card dispute: handle it with your payment provider, such as Stripe or PayPal, and their dispute steps.",
  "The customer only wants to cancel and has not asked for money back: reply yourself or use your billing tool's cancel step.",
  "You cannot connect Gorgias and HubSpot: paste the ticket and customer details into your AI and ask for a simple summary, or ask a teammate to review it."
 ],
 "output_sample": {
  "input": [
   "A Gorgias ticket number or the customer's email",
   "Your refund policy (optional)",
   "Your HubSpot customer record (read by the tool)"
  ],
  "prerequisites": [
   "An AI that can run commands and read skill files",
   "The Composio CLI, with your Gorgias and HubSpot accounts linked"
  ],
  "output": [
   {
    "name": "Request Details",
    "contains": "The ticket number, customer name and email, amount asked for, stated reason and date of the request."
   },
   {
    "name": "Customer Profile",
    "contains": "How long they have been a customer, their plan, lifetime value, past refunds, account status and open deals."
   },
   {
    "name": "Eligibility Check",
    "contains": "A table that marks the refund window, reason, refund history and account standing, with a note for each."
   },
   {
    "name": "Recommendation",
    "contains": "Full refund, partial refund, credit, or deny with an alternative, plus the reasoning and the risk of losing the customer."
   },
   {
    "name": "Draft Response to Customer",
    "contains": "A ready reply for either approval or denial, for a person to check before sending."
   }
  ]
 },
 "how_to_use": [
  "Add the downloaded folder to an AI that can read skill files and run commands.",
  "Link your accounts first. Run composio link gorgias and composio link hubspot if asked. Gorgias is a paid help desk. HubSpot has a free CRM plan, with paid extras. Composio may charge for use, so check its pricing before the first run.",
  "Ask for the refund processor and give the ticket number or customer email. Paste your refund policy and the amount above which a manager must approve. Without them, the policy rows are left as not checked.",
  "Read the eligibility table and the recommendation. Check them against your own policy.",
  "Edit the draft reply, then send it yourself. The skill never issues the refund.",
  "If you approve, issue the refund yourself in your shop or payment tool, such as Shopify or Stripe. Then tell the customer the amount and when to expect it, and note the decision on the Gorgias ticket."
 ],
 "checks": [],
 "next": [
  {
   "name": "Gorgias and HubSpot customer briefing writer",
   "url": "https://useaiblocks.com/skills/gorgias-and-hubspot-customer-brief",
   "why": "Gorgias and HubSpot customer briefing writer"
  },
  {
   "name": "Refund rate analyzer",
   "url": "https://useaiblocks.com/skills/refund-rate-analyzer",
   "why": "Refund rate analyzer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/refund-processor",
  "licence": "MIT",
  "original_name": "refund-processor",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "refund-processor skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/refund-processor",
   "used": "Copied under the MIT licence. We gave it a plain name and split the Step 2 lookup into two clear commands. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-refund-review-brief",
  "markdown": "https://useaiblocks.com/skills/gorgias-refund-review-brief.md",
  "json": "https://useaiblocks.com/skills/gorgias-refund-review-brief.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-refund-review-brief/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-refund-review-brief.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-refund-review-brief",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-refund-review-brief",
  "mcp": "https://useaiblocks.com/mcp"
 }
}