{
 "schema": "aiblocks-page/1",
 "id": "gorgias-response-deadline-checker",
 "type": "skill",
 "name": "Gorgias response deadline checker",
 "summary": "Share reply and resolution targets. Get Gorgias tickets that are late or nearing a deadline, with the timing and evidence gaps.",
 "headline": "Gorgias response deadline checker",
 "subhead": "Use a Composio setup linked to Gorgias and supply your reply and resolution rules. It checks paginated open tickets and message times, then lists missed and approaching targets. Get elapsed time, time left and suggested next steps. Confirm the clock, timezone and any paused hours. Its default targets and 75% warning line are choices to review, not your contract by default.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your reply and resolution time targets.",
  "Gorgias ticket messages with timestamps and current status."
 ],
 "you_get": [
  "A list of tickets that are late, at risk or on track, each with its time elapsed.",
  "The time left on each at-risk ticket.",
  "A health score out of 100 for meeting your targets.",
  "Suggested next steps for late tickets and who to ping."
 ],
 "use_when": [
  "You want a weekly check of open Gorgias tickets against your reply targets.",
  "Your team feels behind and you need to see which tickets are late first.",
  "You are about to end a shift and want to catch tickets close to their limit.",
  "You want one score for how well the team meets its response targets."
 ],
 "skip_when": [
  "You run live chat queues: check them in your chat tool's own reports, since this reads Gorgias tickets only.",
  "You use a helpdesk other than Gorgias: paste the ticket times into your AI and ask it to compare them with your targets.",
  "You need replies sent or tickets changed: ask a teammate or use Gorgias itself, since this only reads and reports."
 ],
 "output_sample": {
  "input": [
   "Your reply and resolution time targets (optional, defaults are used if you skip this)",
   "Your open and pending Gorgias tickets, read through a connected account"
  ],
  "prerequisites": [
   "An AI that can read skill files and run commands",
   "The Composio CLI installed, with your Gorgias account linked",
   "Check Composio's site for any cost, as this page does not list one"
  ],
  "output": [
   {
    "name": "Breached tickets",
    "contains": "A table of tickets past their target, with subject, customer, target, time elapsed and how far over."
   },
   {
    "name": "At risk tickets",
    "contains": "A table of tickets with over 75% of their target used, showing time left."
   },
   {
    "name": "On track tickets",
    "contains": "A table of tickets still within limits, with target, time elapsed and time remaining."
   },
   {
    "name": "SLA health score",
    "contains": "A score out of 100, the average of two shares, first replies on time and resolutions on time, plus average response time."
   },
   {
    "name": "Recommendations",
    "contains": "Next steps for breached tickets and which agents to ping."
   }
  ]
 },
 "how_to_use": [
  "Install the Composio CLI and link your Gorgias account. Your AI will ask you to run composio link gorgias if it is not linked. Gorgias is a paid help desk. Composio may charge for use, so check its pricing before the first run.",
  "Add the downloaded folder to an AI that can read skill files and run commands.",
  "Ask your AI to run the SLA monitor skill.",
  "Give your reply and resolution targets. Skip this to use the defaults, which are set by priority from P0 to P3. Check they match your own rules.",
  "Read the late tickets first, then the at-risk ones. The skill only reads tickets. It never sends replies or changes anything.",
  "Next, pass late P0 and P1 tickets to the assigned agent, or the team lead if no one is assigned. Run the check again daily or weekly to see if the score improves."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  },
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  },
  {
   "name": "Escalation brief writer",
   "url": "https://useaiblocks.com/skills/escalation-brief-writer",
   "why": "Escalation brief writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/sla-monitor",
  "licence": "MIT",
  "original_name": "sla-monitor",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "sla-monitor skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/sla-monitor",
   "used": "Copied under the MIT licence. We gave it a plain name, replaced the placeholder ticket filter with steps built from the fetched schema plus paging until done, and defined the at-risk rule for resolution time. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-response-deadline-checker",
  "markdown": "https://useaiblocks.com/skills/gorgias-response-deadline-checker.md",
  "json": "https://useaiblocks.com/skills/gorgias-response-deadline-checker.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-response-deadline-checker/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-response-deadline-checker.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-response-deadline-checker",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-response-deadline-checker",
  "mcp": "https://useaiblocks.com/mcp"
 }
}