{ "schema": "aiblocks-page/1", "id": "gorgias-shift-handover-writer", "type": "skill", "name": "Gorgias shift handover writer", "summary": "Write a Gorgias shift handover note from your open tickets and those closed in the last four hours. You get urgent tickets, waiting replies, work in progress, recent fixes and blockers for the next agent.", "headline": "Gorgias shift handover writer", "subhead": "Connect Gorgias before a shift change or ticket handover. It checks open work and tickets closed in the last four hours, and reads the threads needing attention. You get a handover note covering urgent tickets, customer replies, work in progress, recent fixes, and unresolved blockers.", "job": { "id": "help-customers", "name": "Help your customers" }, "level": "intermediate", "thinking": "medium", "tested": true, "updated": "2026-10-28", "first_published": "2026-10-25", "inputs": [ { "type": "question", "required": true, "label": "Question", "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like" }, { "type": "tool_connection", "required": true, "label": "Tool connection", "what": "an AI connected to an outside tool or service, such as an MCP server" } ], "outputs": [ { "type": "audit_report", "required": true, "label": "Audit report", "what": "findings with evidence, severity, missing inputs and next actions" } ], "you_give": [ "Your open and pending Gorgias tickets, and those closed in the last four hours (the AI reads them once Gorgias is connected)", "Which tickets are urgent or have new customer replies (optional, the AI picks them from the tickets if you skip this)" ], "you_get": [ "A handover note with urgent tickets, waiting replies, work in progress and recent fixes", "The last action and next step for each ticket", "A list of blockers and open questions for a manager", "Background notes so the next agent can start fast" ], "use_when": [ "Your shift is ending and the next agent needs to know what is urgent.", "Tickets are being reassigned and each one needs its last action and next step.", "You want one note instead of walking the next agent through every thread." ], "skip_when": [ "You need to hand over one ticket only: add a short note on that ticket in Gorgias, or tell the next agent yourself.", "You have no Gorgias account or no Composio access: copy the ticket list into a note and ask a person to write the handover.", "You want a report on past support work: use a Gorgias report, since this skill covers only the last few hours." ], "output_sample": { "input": [ "Your open and pending Gorgias tickets (read for you once Gorgias is connected)", "The full message thread of urgent tickets (read for you)" ], "prerequisites": [ "An AI that can run Composio CLI commands", "A Composio account with Gorgias connected" ], "output": [ { "name": "Needs Immediate Attention", "contains": "A table of tickets with time pressure, upset customers or VIP accounts, with last action and what is needed." }, { "name": "Awaiting Customer Response", "contains": "A table of tickets waiting on the customer, with the wait time and what to do if there is no reply." }, { "name": "In Progress", "contains": "A table of tickets being worked now, with current status and the next step." }, { "name": "Recently Resolved (last 4h)", "contains": "A table of tickets closed in the last four hours and how each was fixed, or a note saying they could not be fetched." }, { "name": "Open Questions / Blockers", "contains": "Issues needing a manager, known bugs hitting many tickets, and fixes waiting to go live." }, { "name": "Notes", "contains": "Any extra background the next agent needs to pick up the work." } ] }, "how_to_use": [ "Add the downloaded folder to an AI that can run commands and read skill files.", "Say \"Run the Gorgias shift handover writer\" when your shift ends. Say which tickets or team to cover if it is not all of them.", "This skill needs Composio CLI and a connected Gorgias account. Check the Composio and Gorgias sites for their prices.", "If your AI says Gorgias is not connected, run the link command it shows, then ask again.", "Read the note and fix anything wrong, such as the owner or the next step.", "Send the note to the next agent. Approve any change to tickets or accounts before it happens." ], "checks": [], "next": [ { "name": "Gorgias ticket priority planner", "url": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner", "why": "Gorgias ticket priority planner" }, { "name": "Gorgias support reply writer", "url": "https://useaiblocks.com/skills/gorgias-support-reply-writer", "why": "Gorgias support reply writer" } ], "source": { "by": "Composio", "repo": "composio-community/support-skills", "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/handoff-notes", "licence": "MIT", "original_name": "handoff-notes", "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a" }, "credits": [ { "title": "handoff-notes skill", "by": "Composio", "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/handoff-notes", "used": "Copied under the MIT licence. We gave it a plain name and added a step that fetches tickets closed in the last four hours, so the Recently Resolved section comes from real tickets or says it could not be fetched. We added Before you start and After this sections that link to other AI Blocks steps." } ], "files": [ "README.md" ], "links": { "page": "https://useaiblocks.com/skills/gorgias-shift-handover-writer", "markdown": "https://useaiblocks.com/skills/gorgias-shift-handover-writer.md", "json": "https://useaiblocks.com/skills/gorgias-shift-handover-writer.json", "instructions": "https://useaiblocks.com/skills/gorgias-shift-handover-writer/SKILL.md", "download": "https://useaiblocks.com/skills/gorgias-shift-handover-writer.zip", "api_item": "https://useaiblocks.com/api/v1/items/gorgias-shift-handover-writer", "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-shift-handover-writer", "mcp": "https://useaiblocks.com/mcp" } }