{
 "schema": "aiblocks-page/1",
 "id": "gorgias-support-metrics-report",
 "type": "skill",
 "name": "Gorgias support metrics reporter",
 "summary": "Choose report dates. Get ticket-sample counts, issue groups and response measures, with coverage limits and an optional Google Sheets export.",
 "headline": "Gorgias support metrics reporter",
 "subhead": "Use a Composio setup linked to Gorgias and choose the dates. It collects up to 100 tickets and reads message details for up to 20. Get counts for the retrieved records, issue groups and timing measures for the detailed sample. Check missing data and selection limits before treating them as whole-team results. You can request a Google Sheets export after reviewing the report.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "The dates you want to review.",
  "Access to your Gorgias tickets, linked through Composio.",
  "Your Google account linked through Composio (optional). The skill also looks in your Google Drive for an existing Support Metrics sheet before it makes a new one, so it needs Google Drive access too."
 ],
 "you_get": [
  "Ticket counts by status, plus new tickets in the last day and week.",
  "Average and median first response time, and average resolution time.",
  "Tables of tickets by category and by tag.",
  "A volume trend, a response time trend, and the busiest day.",
  "The most common issue and the longest open ticket.",
  "A Google Sheet with the report, if you ask for it."
 ],
 "use_when": [
  "You want a weekly or monthly look at ticket volume and trends in Gorgias.",
  "You need to see which tags and issue types come up most.",
  "You want a quick view of how fast your team replies, as a rough guide.",
  "You want the numbers in a Google Sheet to share with your team."
 ],
 "skip_when": [
  "You need exact response-time audits for a service promise. Times come from up to 20 tickets, so check Gorgias's own dashboard instead.",
  "You need live ticket counts right now. Use the Gorgias dashboard, since this report reads only the first 100 tickets in your period.",
  "You have no way to run Composio CLI or link Gorgias. Ask a teammate with Gorgias access to export tickets and review them in Google Sheets."
 ],
 "output_sample": {
  "input": [
   "The dates you want to review",
   "Access to your Gorgias tickets",
   "A yes or no on exporting to Google Sheets (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands in a terminal",
   "Composio CLI installed",
   "Your Gorgias account linked through Composio",
   "Your Google account linked through Composio, only for the export"
  ],
  "output": [
   {
    "name": "Volume",
    "contains": "Total tickets, open, pending and closed counts, and new tickets in the last day and the last week."
   },
   {
    "name": "Response Performance",
    "contains": "Average and median first response time and average resolution time, taken from the sampled tickets."
   },
   {
    "name": "Breakdown by Category",
    "contains": "A table of each category with its count, share of tickets and average resolution time."
   },
   {
    "name": "Breakdown by Tag",
    "contains": "A table of each tag with its count and share of tickets."
   },
   {
    "name": "Trends",
    "contains": "Whether ticket volume is rising, steady or falling, and whether response time is improving or getting worse."
   },
   {
    "name": "Highlights",
    "contains": "The busiest day, the most common issue and the longest open ticket."
   },
   {
    "name": "Google Sheet export",
    "contains": "A sheet named Support Metrics with the report data, plus a link to share. Only if you ask."
   }
  ]
 },
 "how_to_use": [
  "Use an AI that can run commands and read skill files, such as Claude Code. A plain chat window cannot run this.",
  "Install Composio CLI and link your accounts. Run composio link gorgias, and link Google Sheets if you want the export.",
  "Add the downloaded folder to your AI and ask it to run the support metrics skill.",
  "Tell it the dates to review.",
  "Check the sample note. Counts cover the first 100 tickets in your dates, so a busy period is cut off. Response times come from up to 20 tickets, the most recently created ones.",
  "Say yes if you want the Google Sheet. The sheet holds customer ticket data, so share it with care.",
  "Use the result in your weekly team review. Share the Highlights and Trends sections, and use the Gorgias weekly support report and the Gorgias support queue action planner to turn the numbers into next steps."
 ],
 "checks": [],
 "next": [
  {
   "name": "Gorgias weekly support reporter",
   "url": "https://useaiblocks.com/skills/gorgias-weekly-support-report",
   "why": "Gorgias weekly support reporter"
  },
  {
   "name": "Gorgias support queue action planner",
   "url": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner",
   "why": "Gorgias support queue action planner"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/support-metrics",
  "licence": "MIT",
  "original_name": "support-metrics",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "support-metrics skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/support-metrics",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-support-metrics-report",
  "markdown": "https://useaiblocks.com/skills/gorgias-support-metrics-report.md",
  "json": "https://useaiblocks.com/skills/gorgias-support-metrics-report.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-support-metrics-report/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-support-metrics-report.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-support-metrics-report",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-support-metrics-report",
  "mcp": "https://useaiblocks.com/mcp"
 }
}