{
 "schema": "aiblocks-page/1",
 "id": "gorgias-support-queue-action-planner",
 "type": "skill",
 "name": "Gorgias support queue action planner",
 "summary": "Review Gorgias tickets in small batches. Get one suggested next step per ticket, with reply drafts and gaps to check before acting.",
 "headline": "Gorgias support queue action planner",
 "subhead": "Use a Composio setup linked to Gorgias. It reads waiting tickets in batches of ten and proposes a reply, information request, escalation, closure, assignment or follow-up. Get a review queue with reasons and draft text. Approved actions depend on the tools available and are confirmed one by one. Missing product facts and unresolved issues should stay visible before replies or closure.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your Gorgias account, connected through Composio.",
  "The filter for which tickets to read, such as open status, age or team (optional).",
  "The names of your teams, so tickets can be assigned (optional)."
 ],
 "you_get": [
  "A table of waiting tickets, oldest first, with one suggested action each.",
  "Short reply drafts for simple questions.",
  "Info requests for tickets that lack details.",
  "A count of tickets to reply to, close, assign, pass on or follow up later."
 ],
 "use_when": [
  "Your Gorgias queue has many open tickets and you want a fast first pass.",
  "You start the day and need to know which tickets can be cleared quickly.",
  "You want draft replies for simple questions without writing each one.",
  "You need to sort tickets into reply, close, assign or pass to another team."
 ],
 "skip_when": [
  "You have one ticket to answer: read it and write the reply yourself, or ask your AI to draft it from the pasted text.",
  "A ticket needs a refund, policy or exception decision: pass it to a person on your team who can make the call.",
  "You do not use Gorgias: use your own help desk's export and ask your AI to sort it by hand."
 ],
 "output_sample": {
  "input": [
   "Your open Gorgias tickets, read through a connected Gorgias account",
   "The latest message on each ticket",
   "Your team names for assigning tickets (optional)"
  ],
  "prerequisites": [
   "A Gorgias account with open tickets",
   "An AI that can run the Composio command line tool",
   "Your Gorgias account linked to Composio"
  ],
  "output": [
   {
    "name": "Inbox Zero Queue",
    "contains": "A table of waiting tickets with number, customer, age, suggested action and a short preview of the reply."
   },
   {
    "name": "Quick reply drafts",
    "contains": "One or two sentence answers for simple questions with an obvious answer."
   },
   {
    "name": "Needs info messages",
    "contains": "Short requests asking the customer for the details you need to solve the issue."
   },
   {
    "name": "Escalate, close, assign and defer notes",
    "contains": "A short reason for each ticket to pass on, close, hand to a team or follow up later."
   },
   {
    "name": "Quick Stats",
    "contains": "Counts of quick replies, info requests, escalations, closeable and deferred tickets."
   }
  ]
 },
 "how_to_use": [
  "Use an AI that can run commands, such as Claude Code. You need the Composio command line tool installed (see Composio's install guide). Gorgias is a paid help desk. Composio may charge for use, so check its pricing before the first run.",
  "Add the downloaded folder to your AI so it can read SKILL.md.",
  "Link your account by running composio link gorgias if your AI asks you to.",
  "Ask your AI to run the Gorgias support queue action planner and say which tickets to include.",
  "Read the action table and check every draft against the ticket before you send it.",
  "Approve actions one at a time. Nothing is sent or changed until you say yes.",
  "Next, send the approved replies from Gorgias. Pass escalations to the person or team who handles bugs, since the /escalate command the skill mentions is not included here. Run the planner again at the start of the next shift."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  },
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  },
  {
   "name": "Escalation brief writer",
   "url": "https://useaiblocks.com/skills/escalation-brief-writer",
   "why": "Escalation brief writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/inbox-zero",
  "licence": "MIT",
  "original_name": "inbox-zero",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "inbox-zero skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/inbox-zero",
   "used": "Copied under the MIT licence. We gave it a plain name and updated the description to list the six actions and the approval step. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner",
  "markdown": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner.md",
  "json": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-support-queue-action-planner",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-support-queue-action-planner",
  "mcp": "https://useaiblocks.com/mcp"
 }
}