{
 "schema": "aiblocks-page/1",
 "id": "gorgias-support-reply-writer",
 "type": "skill",
 "name": "Gorgias support reply writer",
 "summary": "Share a Gorgias ticket number. Get a reply based on the recorded thread, ready to review or save as a Gmail draft.",
 "headline": "Gorgias support reply writer",
 "subhead": "Use a Composio setup linked to Gorgias, plus Gmail if you want a saved draft. It reads the returned ticket thread, earlier replies and open questions, then writes a short support response. Missing facts stay visible. Review the text before choosing to create a Gmail draft; a draft is not a sent email.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "copy_draft",
   "required": true,
   "label": "Copy draft",
   "what": "a draft of any copy (ad, page, email or script) that a check or edit pass works on"
  }
 ],
 "you_give": [
  "A Gorgias ticket number.",
  "Your Gorgias account, linked through the Composio CLI.",
  "Your Gmail account, linked the same way (optional)."
 ],
 "you_get": [
  "A short summary of the ticket thread.",
  "A draft reply that answers each open question and names the next step.",
  "Options to edit the reply or change its tone.",
  "A Gmail draft, saved only if you choose that."
 ],
 "use_when": [
  "You have a Gorgias ticket with a customer question that needs a reply today.",
  "A long thread has gone back and forth and you need a reply that answers every open point.",
  "You want a draft reply saved in Gmail for a teammate to check before it goes out."
 ],
 "skip_when": [
  "You need a refund or account change approved. Ask a person to make that call first, then write the reply.",
  "You answer a simple FAQ question. Use your helpdesk's own saved replies (macros) in Gorgias instead.",
  "You have no Gorgias account or no way to connect it. Paste the thread into your AI and ask for a reply by hand."
 ],
 "output_sample": {
  "input": [
   "Your Gorgias ticket number",
   "Your Gorgias account, connected through the Composio CLI",
   "Your Gmail account, only if you want a saved draft (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands in a terminal",
   "The Composio CLI installed, with Gorgias linked",
   "Gmail linked in Composio, only for saving drafts"
  ],
  "output": [
   {
    "name": "Ticket header",
    "contains": "The ticket number, subject, customer name and email, status, message count and time of the last customer message."
   },
   {
    "name": "Conversation Summary",
    "contains": "A two or three sentence summary of the thread so far."
   },
   {
    "name": "Draft Reply",
    "contains": "A warm, short reply with a subject line that answers each point in the customer's latest message."
   },
   {
    "name": "Options",
    "contains": "Three choices: save as a Gmail draft, edit the reply, or rewrite it in a formal, casual or technical tone."
   },
   {
    "name": "Gmail draft (optional)",
    "contains": "A draft saved in your inbox, made only after you approve the text."
   }
  ]
 },
 "how_to_use": [
  "Gather first: the ticket number, and the Gorgias and Gmail accounts you will link. You need an AI that can run terminal commands and read skill files, and the Composio CLI installed. Gorgias is a paid help desk. Composio may charge for use, so check its pricing first.",
  "Link your Gorgias account with the command composio link gorgias. Link Gmail too if you want drafts.",
  "Ask your AI to run the Gorgias support reply writer with your ticket number.",
  "Read the summary and the draft. Check every fact against what you know is true. The draft does not promise refunds, dates or account changes the thread has not confirmed. It marks them CHECK for you to decide.",
  "Ask for edits or a different tone until it sounds right.",
  "Choose the Gmail option only when you are happy. Then send the draft yourself from Gmail."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/draft-reply",
  "licence": "MIT",
  "original_name": "draft-reply",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "draft-reply skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/draft-reply",
   "used": "Copied under the MIT licence. We gave it a plain name and added a rule that the draft makes no promises the thread does not confirm. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-support-reply-writer",
  "markdown": "https://useaiblocks.com/skills/gorgias-support-reply-writer.md",
  "json": "https://useaiblocks.com/skills/gorgias-support-reply-writer.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-support-reply-writer/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-support-reply-writer.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-support-reply-writer",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-support-reply-writer",
  "mcp": "https://useaiblocks.com/mcp"
 }
}