{
 "schema": "aiblocks-page/1",
 "id": "gorgias-ticket-priority-planner",
 "type": "skill",
 "name": "Gorgias ticket priority planner",
 "summary": "Review recent Gorgias tickets. Get urgency groups, issue types and suggested next steps, with up to fifteen threads read in detail.",
 "headline": "Gorgias ticket priority planner",
 "subhead": "Use a Composio setup linked to Gorgias. It lists recent tickets, reads up to fifteen full threads and groups the reviewed work by urgency, issue type and customer tone. You get a queue summary and suggested next steps. Check the returned status filters and search coverage before treating the list as your full open queue.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your Gorgias account, linked through Composio.",
  "A status, tag or time range to focus on (optional)."
 ],
 "you_get": [
  "Open tickets sorted into four levels, from P0 critical to P3 low.",
  "A category on each ticket: bug, billing, how-to, feature, account or other.",
  "The customer, ticket age and a short summary for each ticket.",
  "A list of next steps for the most urgent tickets."
 ],
 "use_when": [
  "You start the day with a full Gorgias queue and need to know what to answer first.",
  "A busy sale or a launch floods your inbox with tickets.",
  "You hand the queue to a teammate and want a clear order of work.",
  "You want to spot billing problems or broken features among routine questions."
 ],
 "skip_when": [
  "You only need a reply to one ticket: write it yourself or use the Gorgias inbox.",
  "Your support runs on email only, with no Gorgias account: use your email inbox filters or a simple spreadsheet.",
  "You want a deep review of past tickets or trends: export them from Gorgias and look at them in a spreadsheet."
 ],
 "output_sample": {
  "input": [
   "Your Gorgias account, linked through Composio",
   "A status, tag or date filter (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands in a terminal",
   "Composio CLI installed, with your Gorgias account linked",
   "A Composio account, which may have its own cost"
  ],
  "output": [
   {
    "name": "P0 - Critical",
    "contains": "A table of tickets about outages, data loss, security issues or angry VIP customers."
   },
   {
    "name": "P1 - High",
    "contains": "A table of tickets about broken features, billing problems or repeated complaints."
   },
   {
    "name": "P2 - Medium",
    "contains": "A table of general questions, how-to requests and minor bugs."
   },
   {
    "name": "P3 - Low",
    "contains": "A table of feature requests, feedback and non-urgent questions."
   },
   {
    "name": "Recommended Actions",
    "contains": "A list of next steps for the most urgent tickets."
   }
  ]
 },
 "how_to_use": [
  "Use an AI that can run terminal commands and read skill files, such as Claude Code. A plain chat window cannot do this.",
  "Install Composio CLI and make a Composio account. Check its current pricing first.",
  "Run composio link gorgias and sign in to your Gorgias account when asked.",
  "Add the downloaded folder to your AI and ask for the ticket triage by name.",
  "Add a filter if you want one, such as a tag or a date range.",
  "Read the list. Check the P0 and P1 tickets first. The skill only reads tickets and changes nothing in Gorgias, so make any reply or update yourself."
 ],
 "checks": [],
 "next": [
  {
   "name": "Gorgias support reply writer",
   "url": "https://useaiblocks.com/skills/gorgias-support-reply-writer",
   "why": "Gorgias support reply writer"
  },
  {
   "name": "Gorgias support queue action planner",
   "url": "https://useaiblocks.com/skills/gorgias-support-queue-action-planner",
   "why": "Gorgias support queue action planner"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/ticket-triage",
  "licence": "MIT",
  "original_name": "ticket-triage",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "ticket-triage skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/ticket-triage",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner",
  "markdown": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner.md",
  "json": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-ticket-priority-planner",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-ticket-priority-planner",
  "mcp": "https://useaiblocks.com/mcp"
 }
}