{
 "schema": "aiblocks-page/1",
 "id": "gorgias-ticket-tag-planner",
 "type": "skill",
 "name": "Gorgias ticket tag planner",
 "summary": "Review a Gorgias ticket or batch. Get suggested tags, reasons and confidence labels to check before approving any changes.",
 "headline": "Gorgias ticket tag planner",
 "subhead": "Use a Composio setup linked to Gorgias. It reads the available tags and returned ticket text, then suggests labels for topic, issue type and urgency. You get reasons and high, medium or low confidence labels for review. Those labels are judgments, not measured probabilities. Applying tags needs your approval and a supported update tool.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "A ticket number, or the word batch for untagged tickets.",
  "Your Gorgias account, connected to your AI."
 ],
 "you_get": [
  "A list of the tags you already use in Gorgias.",
  "Suggested tags for each ticket, with a reason.",
  "A confidence level for each ticket: high, medium or low.",
  "A count of how many tickets need a manual look."
 ],
 "use_when": [
  "Your support queue has tickets with no tags.",
  "A ticket has only one tag and may need more.",
  "You want a second opinion on tags before a busy week.",
  "A new teammate needs to see how your tags are used."
 ],
 "skip_when": [
  "You want to tag a ticket by pasting text outside Gorgias: ask your AI to suggest tags from the pasted text, then add them by hand.",
  "Your tickets already have the right tags: leave them as they are, or fix the few wrong ones by hand in Gorgias.",
  "You want to reply to customers: write the reply yourself or ask your AI to draft it, as this tool only suggests tags."
 ],
 "output_sample": {
  "input": [
   "A Gorgias ticket number, or the word batch for untagged tickets",
   "Your Gorgias account connected through the Composio CLI"
  ],
  "prerequisites": [
   "An AI that can run commands and read skill files",
   "The Composio CLI installed, with your Gorgias account linked"
  ],
  "output": [
   {
    "name": "Available Tags in System",
    "contains": "The full list of tags already set up in your Gorgias account."
   },
   {
    "name": "Tagging Recommendations",
    "contains": "A table with ticket ID, subject, suggested tags, confidence level and the reason for each pick."
   },
   {
    "name": "Summary",
    "contains": "Counts of tickets checked, and how many are high, medium or low confidence."
   },
   {
    "name": "Apply question",
    "contains": "A question asking which suggested tags you want applied. Nothing changes until you say yes."
   }
  ]
 },
 "how_to_use": [
  "Use an AI that can run commands and read files. Install the Composio CLI first, and check its current pricing, since it may need a paid plan.",
  "Link your Gorgias account when asked. The command is composio link gorgias.",
  "Add the skill folder to your AI and ask for the auto-tag skill.",
  "Give it one ticket number, or say batch to check untagged tickets.",
  "Read the table. Check the medium and low confidence rows first.",
  "Say which tags to apply. The skill does not change anything until you confirm."
 ],
 "checks": [],
 "next": [
  {
   "name": "Gorgias ticket priority planner",
   "url": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner",
   "why": "Gorgias ticket priority planner"
  },
  {
   "name": "Gorgias duplicate ticket finder",
   "url": "https://useaiblocks.com/skills/gorgias-duplicate-ticket-finder",
   "why": "Gorgias duplicate ticket finder"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/auto-tag",
  "licence": "MIT",
  "original_name": "auto-tag",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "auto-tag skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/auto-tag",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-ticket-tag-planner",
  "markdown": "https://useaiblocks.com/skills/gorgias-ticket-tag-planner.md",
  "json": "https://useaiblocks.com/skills/gorgias-ticket-tag-planner.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-ticket-tag-planner/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-ticket-tag-planner.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-ticket-tag-planner",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-ticket-tag-planner",
  "mcp": "https://useaiblocks.com/mcp"
 }
}