{
 "schema": "aiblocks-page/1",
 "id": "gorgias-weekly-support-report",
 "type": "skill",
 "name": "Gorgias weekly support reporter",
 "summary": "Review a week of Gorgias tickets. Get ticket counts, recurring problems, notable cases and proposed fixes, with an optional approved Slack post.",
 "headline": "Gorgias weekly support reporter",
 "subhead": "Use a Composio setup linked to Gorgias and, for posting, Slack. It gathers the week’s ticket list with pagination and reads up to twenty-five threads in detail. Get supported counts, timing measures, recurring issues and suggested fixes. Sample-based measures stay labelled. Week-over-week changes need the earlier week’s data, and posting needs your approval.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your Gorgias account, connected through Composio.",
  "The week you want covered (optional, the past 7 days is the default).",
  "The Slack channel to post to (optional)."
 ],
 "you_get": [
  "Counts of new, resolved and open tickets for the week.",
  "Average first response and resolution times, plus CSAT if your data has it.",
  "The top issue groups with ticket counts.",
  "Three notable tickets: the biggest fire, the longest open, and the best resolution.",
  "Trends and recommended fixes you can act on.",
  "A Slack post of the report, only after you approve it."
 ],
 "use_when": [
  "It is Monday and you want last week's support numbers in one page for your team.",
  "Your tickets sit in Gorgias and you want to spot repeat problems before they grow.",
  "You need a short update for your boss or your team's Slack channel.",
  "You want ideas for help articles or product fixes based on what customers asked."
 ],
 "skip_when": [
  "You need to look up or reply to one ticket: open it in Gorgias and read the thread there.",
  "Your support runs on live chat or email outside Gorgias: ask your AI to summarize an export of those messages by hand, or use that tool's own reports.",
  "You want a report without installing the Composio command line tool: copy your ticket numbers into a spreadsheet and sum them there."
 ],
 "output_sample": {
  "input": [
   "Your Gorgias account, connected through Composio",
   "The week to cover (the past 7 days by default)",
   "A Slack channel for the report (optional)"
  ],
  "prerequisites": [
   "A Composio account and the Composio command line tool set up",
   "Your Gorgias account connected in Composio",
   "A Slack account connected in Composio, only if you want to post the report",
   "An AI that can run commands"
  ],
  "output": [
   {
    "name": "At a Glance",
    "contains": "New, resolved and open tickets, average first response time, average resolution time, and CSAT score if your data has it."
   },
   {
    "name": "Top Issues This Week",
    "contains": "The main issue groups, how many tickets each had, and a short note on the trend."
   },
   {
    "name": "Notable Tickets",
    "contains": "The biggest fire, the longest open ticket, and a resolution worth sharing."
   },
   {
    "name": "Trends",
    "contains": "New patterns, growing or shrinking issues, and the product areas that bring in the most tickets."
   },
   {
    "name": "Recommendations",
    "contains": "Process changes, product fixes to cut ticket volume, and help articles to write or update."
   },
   {
    "name": "Slack post",
    "contains": "The same report sent to your chosen channel after you approve it, with a link to the message."
   }
  ]
 },
 "how_to_use": [
  "Set up the Composio command line tool and connect your Gorgias account. Connect Slack too if you want to post.",
  "Open an AI that can run commands and load the downloaded skill folder.",
  "Ask for the weekly support digest by name.",
  "If Gorgias is not connected, your AI will ask you to run composio link gorgias. Do that, then ask again.",
  "Read the report. Check the numbers against Gorgias for anything that looks off. The averages come from a sample of up to 25 tickets, so read them as a rough guide.",
  "Your AI removes customer names, emails and order details from the report before it asks you to approve. Check the cleaned version. Say yes to post it. Your AI finds the Slack channel and sends it. This skill is a copy of the Composio weekly-digest skill (MIT licence), and the Slack argument names are read from the live tool before use."
 ],
 "checks": [],
 "next": [
  {
   "name": "Gorgias support metrics reporter",
   "url": "https://useaiblocks.com/skills/gorgias-support-metrics-report",
   "why": "Gorgias support metrics reporter"
  },
  {
   "name": "Gorgias ticket priority planner",
   "url": "https://useaiblocks.com/skills/gorgias-ticket-priority-planner",
   "why": "Gorgias ticket priority planner"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/weekly-digest",
  "licence": "MIT",
  "original_name": "weekly-digest",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "weekly-digest skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/weekly-digest",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/gorgias-weekly-support-report",
  "markdown": "https://useaiblocks.com/skills/gorgias-weekly-support-report.md",
  "json": "https://useaiblocks.com/skills/gorgias-weekly-support-report.json",
  "instructions": "https://useaiblocks.com/skills/gorgias-weekly-support-report/SKILL.md",
  "download": "https://useaiblocks.com/skills/gorgias-weekly-support-report.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/gorgias-weekly-support-report",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/gorgias-weekly-support-report",
  "mcp": "https://useaiblocks.com/mcp"
 }
}