{
 "schema": "aiblocks-page/1",
 "id": "support-reply-tone-editor",
 "type": "skill",
 "name": "Support reply tone editor",
 "summary": "Change the tone of a support reply without changing its facts. Paste your reply, pick a tone, and get a rewrite with the changes explained.",
 "headline": "Support reply tone editor",
 "subhead": "Paste a support reply and name a tone, such as formal, casual, empathetic or firm. It rewrites the wording and keeps your facts, numbers and next steps. You get the new reply and a short list of what changed.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-10-28",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "copy_draft",
   "required": true,
   "label": "Copy draft",
   "what": "a draft of any copy (ad, page, email or script) that a check or edit pass works on"
  },
  {
   "type": "tool_connection",
   "required": false,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "copy_draft",
   "required": true,
   "label": "Copy draft",
   "what": "a draft of any copy (ad, page, email or script) that a check or edit pass works on"
  }
 ],
 "you_give": [
  "The support reply you want to change",
  "The tone you want, from formal, casual, technical, empathetic, concise, friendly, apologetic or firm (optional)"
 ],
 "you_get": [
  "The reply rewritten in your tone",
  "The tone your original had",
  "A short list of what changed and why",
  "A fact check line, so you can see that nothing was added",
  "Five versions side by side, if you name no tone"
 ],
 "use_when": [
  "Your draft is correct but sounds cold, stiff or too blunt.",
  "You are writing to an enterprise customer and need a formal tone.",
  "A customer is upset and your draft needs to sound more caring.",
  "You want the same reply in a shorter, more direct version for a follow-up."
 ],
 "skip_when": [
  "You do not know what to say yet. Use the Customer reply drafter to write the first draft.",
  "You want your reply checked for bad promises before you send it to an angry customer. Use the Angry customer reply checker.",
  "You want a style guide for your whole team. Use the Voice and tone guide writer.",
  "The reply decides a refund, a legal matter or a policy. Have the person who owns that decision write or confirm it first."
 ],
 "output_sample": {
  "input": [
   "The support reply you want to change",
   "The tone you want (optional)"
  ],
  "prerequisites": [
   "Nothing. It works from the text you paste."
  ],
  "output": [
   {
    "name": "Original tone detected",
    "contains": "A short label for how your reply sounds now."
   },
   {
    "name": "Rewritten Response",
    "contains": "Your reply in the tone you chose, with the same facts and next steps."
   },
   {
    "name": "What Changed",
    "contains": "The main wording changes and why they fit the tone."
   },
   {
    "name": "Check before you send",
    "contains": "A line that confirms your facts, numbers, dates and links match the original, or lists any difference."
   },
   {
    "name": "Comparison table",
    "contains": "Five tones next to your original. Only when you named no tone."
   }
  ]
 },
 "how_to_use": [
  "Open Claude, ChatGPT or Gemini and paste this skill, or add the skill folder if your AI supports it.",
  "Type the tone you want, then paste your reply. To see options, paste only the reply.",
  "Read the Check before you send line. Compare any number, date or link with your original.",
  "Fill in any gap in square brackets, such as a name.",
  "Copy the reply into your help desk and send it yourself. The skill sends nothing."
 ],
 "checks": [],
 "next": [
  {
   "name": "Angry customer reply checker",
   "url": "https://useaiblocks.com/skills/angry-customer-reply-checker",
   "why": "Angry customer reply checker"
  },
  {
   "name": "Customer reply promise checker",
   "url": "https://useaiblocks.com/prompts/complaint-reply-promise-checker",
   "why": "Customer reply promise checker"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/tone-rewriter",
  "licence": "MIT",
  "original_name": "tone-rewriter",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "tone-rewriter skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/tone-rewriter",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/support-reply-tone-editor",
  "markdown": "https://useaiblocks.com/skills/support-reply-tone-editor.md",
  "json": "https://useaiblocks.com/skills/support-reply-tone-editor.json",
  "instructions": "https://useaiblocks.com/skills/support-reply-tone-editor/SKILL.md",
  "download": "https://useaiblocks.com/skills/support-reply-tone-editor.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/support-reply-tone-editor",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/support-reply-tone-editor",
  "mcp": "https://useaiblocks.com/mcp"
 }
}