{
 "schema": "aiblocks-page/1",
 "id": "zendesk-ticket-priority-planner",
 "type": "skill",
 "name": "Zendesk ticket priority planner",
 "summary": "Sort your open Zendesk tickets into a priority list from P0 to P3, with type, age and response deadline status, so you know what to answer first.",
 "headline": "Zendesk ticket priority planner",
 "subhead": "Link your Zendesk account and ask which tickets need attention first. It reads your open and pending tickets, then up to fifteen full threads. You get a queue from P0 to P3, a type for each ticket, and next steps.",
 "job": {
  "id": "help-customers",
  "name": "Help your customers"
 },
 "level": "intermediate",
 "thinking": "medium",
 "tested": true,
 "updated": "2026-11-03",
 "first_published": "2026-10-25",
 "inputs": [
  {
   "type": "question",
   "required": true,
   "label": "Question",
   "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like"
  },
  {
   "type": "tool_connection",
   "required": true,
   "label": "Tool connection",
   "what": "an AI connected to an outside tool or service, such as an MCP server"
  }
 ],
 "outputs": [
  {
   "type": "audit_report",
   "required": true,
   "label": "Audit report",
   "what": "findings with evidence, severity, missing inputs and next actions"
  }
 ],
 "you_give": [
  "Your Zendesk account, linked through Composio",
  "Open and pending tickets, read for you (up to 15 in full)",
  "Your response targets or ticket due dates (optional)",
  "Names of VIP customers, if you want them flagged (optional)"
 ],
 "you_get": [
  "Tickets ranked from P0 critical to P3 low",
  "A type for each ticket",
  "Each ticket's age and response deadline status",
  "A short list of next steps for the urgent ones"
 ],
 "use_when": [
  "Your Zendesk queue has grown and you need to know what to answer first.",
  "You start the day and want a ranked list instead of a long inbox.",
  "A manager asks which open tickets are urgent right now.",
  "You want to spot billing disputes and bugs hiding in the queue."
 ],
 "skip_when": [
  "You use Gorgias, Freshdesk or Zoho Desk. Use the Gorgias ticket priority planner, the Freshdesk ticket priority planner or the Zoho Desk ticket priority planner.",
  "You have a pasted batch of emails, not a Zendesk queue. Use the Support ticket sorter.",
  "You want to rate how upset one customer is. Use the Customer message tone and urgency reviewer.",
  "You have only a few tickets. Use your Zendesk views and sort them by hand."
 ],
 "output_sample": {
  "input": [
   "Your Zendesk account, linked through Composio",
   "Open and pending tickets, read for you (up to 15 in full)",
   "Your response targets or due dates (optional)",
   "Your VIP customer names (optional)"
  ],
  "prerequisites": [
   "An AI that can run commands, with Composio CLI installed",
   "A Zendesk account linked in Composio",
   "Ticket text is sent through Composio, so check this suits your privacy rules"
  ],
  "output": [
   {
    "name": "P0 - Critical",
    "contains": "Outages, data loss, security issues and VIP escalations, with ID, subject, type, requester, age and deadline status."
   },
   {
    "name": "P1 - High",
    "contains": "Broken features, billing disputes and repeat contacts, in the same table."
   },
   {
    "name": "P2 - Medium / P3 - Low",
    "contains": "General questions, minor bugs, feature requests and feedback, in their own tables."
   },
   {
    "name": "Recommended Actions",
    "contains": "Specific next steps for the tickets that need attention first."
   }
  ]
 },
 "how_to_use": [
  "Check you have a Zendesk account, and a Composio account with its command line tool. Check your own plans for any cost.",
  "Open an AI that can run commands and read skill files, such as Claude Code, and add the downloaded folder.",
  "Ask it to run the Zendesk ticket priority planner. If it says Zendesk is not connected, run composio link zendesk and ask again.",
  "Open the P0 tickets in Zendesk first. Check that each one is really urgent.",
  "No command line? Paste up to fifteen tickets with their threads into your AI and ask it to follow the skill. You get the same dashboard."
 ],
 "checks": [],
 "next": [
  {
   "name": "Support issue cause investigator",
   "url": "https://useaiblocks.com/skills/support-issue-cause-investigator",
   "why": "Support issue cause investigator"
  },
  {
   "name": "Support ticket help article writer",
   "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer",
   "why": "Support ticket help article writer"
  },
  {
   "name": "Escalation brief writer",
   "url": "https://useaiblocks.com/skills/escalation-brief-writer",
   "why": "Escalation brief writer"
  }
 ],
 "source": {
  "by": "Composio",
  "repo": "composio-community/support-skills",
  "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zendesk-triage",
  "licence": "MIT",
  "original_name": "zendesk-triage",
  "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a"
 },
 "credits": [
  {
   "title": "zendesk-triage skill",
   "by": "Composio",
   "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zendesk-triage",
   "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps."
  }
 ],
 "files": [
  "README.md"
 ],
 "links": {
  "page": "https://useaiblocks.com/skills/zendesk-ticket-priority-planner",
  "markdown": "https://useaiblocks.com/skills/zendesk-ticket-priority-planner.md",
  "json": "https://useaiblocks.com/skills/zendesk-ticket-priority-planner.json",
  "instructions": "https://useaiblocks.com/skills/zendesk-ticket-priority-planner/SKILL.md",
  "download": "https://useaiblocks.com/skills/zendesk-ticket-priority-planner.zip",
  "api_item": "https://useaiblocks.com/api/v1/items/zendesk-ticket-priority-planner",
  "api_document": "https://useaiblocks.com/api/v1/documents/skill/zendesk-ticket-priority-planner",
  "mcp": "https://useaiblocks.com/mcp"
 }
}