{ "schema": "aiblocks-page/1", "id": "zoho-desk-ticket-priority-planner", "type": "skill", "name": "Zoho Desk ticket priority planner", "summary": "Sort your open Zoho Desk tickets by urgency. Get a ranked support queue with department, age and issue type, plus next steps for urgent ones.", "headline": "Zoho Desk ticket priority planner", "subhead": "Connect Zoho Desk and ask your AI which waiting tickets to answer first. It reads your open tickets and up to 15 full message threads. You get a ranked support queue with department, contact, age, issue type and next steps.", "job": { "id": "help-customers", "name": "Help your customers" }, "level": "intermediate", "thinking": "medium", "tested": true, "updated": "2026-10-28", "first_published": "2026-10-25", "inputs": [ { "type": "question", "required": true, "label": "Question", "what": "the problem, decision or piece of work you want help with, and what a good outcome looks like" }, { "type": "tool_connection", "required": true, "label": "Tool connection", "what": "an AI connected to an outside tool or service, such as an MCP server" } ], "outputs": [ { "type": "audit_report", "required": true, "label": "Audit report", "what": "findings with evidence, severity, missing inputs and next actions" } ], "you_give": [ "Your Zoho Desk account, linked through Composio", "Your open tickets, which your AI reads for you", "A department to focus on (optional)" ], "you_get": [ "A queue grouped from P0 critical to P3 low", "Each ticket tagged as bug, billing, question, feature request, account or other", "Department, contact and age for every ticket", "A short list of next steps for the urgent tickets" ], "use_when": [ "You start the support day and want a ranked list of waiting tickets.", "The queue grew over a weekend and you need to know what cannot wait.", "A manager asks which Zoho Desk tickets are urgent right now.", "You want to hand tickets to the right department and need each one tagged." ], "skip_when": [ "You use Zendesk, Freshdesk or Gorgias: use the Zendesk ticket priority planner, the Freshdesk ticket priority planner or the Gorgias ticket priority planner.", "Your tickets are not in Zoho Desk, or you cannot link it: paste a batch of tickets into the Support ticket sorter.", "One ticket needs to go to engineering: use the Escalation brief writer for that ticket." ], "output_sample": { "input": [ "Your Zoho Desk account, linked through Composio", "Your open tickets, which your AI reads for you (up to 15 in full)", "A department to focus on (optional)" ], "prerequisites": [ "A Zoho Desk account", "A Composio account and its command line tool, with Zoho Desk linked", "An AI that can run commands", "Ticket text goes through Composio, so check this fits your privacy rules" ], "output": [ { "name": "P0 - Critical", "contains": "Tickets about outages, data loss or security, with ID, subject, type, contact, department, age and summary." }, { "name": "P1 - High", "contains": "Tickets about broken features, billing problems or angry escalations, in the same table." }, { "name": "P2 - Medium", "contains": "Everyday questions and small bugs, in the same table." }, { "name": "P3 - Low", "contains": "Feature requests and general feedback, in the same table." }, { "name": "Recommended Actions", "contains": "A next step for each urgent ticket, such as who should answer and what to check first." } ] }, "output_shape": "## Zoho Desk Triage Dashboard\n### P0 - Critical ( tickets)\n| # | Ticket ID | Subject | Category | Contact | Department | Age | Summary |\n### P1 - High ( tickets)\n### P2 - Medium ( tickets)\n### P3 - Low ( tickets)\n### Recommended Actions\n- ", "how_to_use": [ "Check you have a Zoho Desk account and a Composio account with its command line tool. Composio is a separate service, so check its current plan and what it costs.", "Open an AI that can run commands and read skill files, such as Claude Code. Add the downloaded folder.", "Ask it to run the Zoho Desk ticket priority planner.", "If it says Zoho Desk is not connected, run composio link zoho-desk in your terminal and ask again.", "Open the P0 and P1 tickets in Zoho Desk and check them against the list before you act.", "No command tool? Paste up to 15 tickets with their threads into your AI and ask for the same grouping." ], "checks": [], "next": [ { "name": "Support issue cause investigator", "url": "https://useaiblocks.com/skills/support-issue-cause-investigator", "why": "Support issue cause investigator" }, { "name": "Escalation brief writer", "url": "https://useaiblocks.com/skills/escalation-brief-writer", "why": "Escalation brief writer" }, { "name": "Support ticket help article writer", "url": "https://useaiblocks.com/skills/solved-ticket-help-page-writer", "why": "Support ticket help article writer" } ], "source": { "by": "Composio", "repo": "composio-community/support-skills", "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zoho-desk-triage", "licence": "MIT", "original_name": "zoho-desk-triage", "commit": "83382c4b055fc4e5b055044adb5bfb7585484c9a" }, "credits": [ { "title": "zoho-desk-triage skill", "by": "Composio", "url": "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zoho-desk-triage", "used": "Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps." } ], "files": [ "README.md" ], "links": { "page": "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner", "markdown": "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner.md", "json": "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner.json", "instructions": "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner/SKILL.md", "download": "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner.zip", "api_item": "https://useaiblocks.com/api/v1/items/zoho-desk-ticket-priority-planner", "api_document": "https://useaiblocks.com/api/v1/documents/skill/zoho-desk-ticket-priority-planner", "mcp": "https://useaiblocks.com/mcp" } }