--- title: "Zoho Desk ticket priority planner" type: "skill" url: "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner" updated: "2026-10-28" first_published: "2026-10-25" job: "Help your customers" tested: true licence: "MIT" source: "https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zoho-desk-triage" instructions: "https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner/SKILL.md" --- # Zoho Desk ticket priority planner > Sort your open Zoho Desk tickets by urgency. Get a ranked support queue with department, age and issue type, plus next steps for urgent ones. Connect Zoho Desk and ask your AI which waiting tickets to answer first. It reads your open tickets and up to 15 full message threads. You get a ranked support queue with department, contact, age, issue type and next steps. Free skill for the job "Help your customers" · Level: intermediate · Thinking: medium · Tested · Updated 2026-10-28 ## Links - Page: https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner - Instructions (SKILL.md): https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner/SKILL.md - All files (zip): https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner.zip - JSON version: https://useaiblocks.com/skills/zoho-desk-ticket-priority-planner.json - In your AI: connect https://useaiblocks.com/mcp and ask "Use AI Blocks to get zoho-desk-ticket-priority-planner" ## What it does Your Zoho Desk queue fills up and everything looks urgent. This Zoho Desk ticket sorter reads the open tickets, opens the 15 newest ones in full, and ranks them so an outage does not sit behind a feature request. Each ticket gets a priority from P0 (critical) to P3 (low) and a type: bug, billing, question, feature request, account or other. The list is grouped by priority, and every row shows the department, the contact and how long the ticket has waited. It ends with next steps for the urgent ones. The skill only reads. It does not reply to, close or change any ticket. It reaches Zoho Desk through Composio, a separate service, so the ticket text passes through it. ## What you give it - Your Zoho Desk account, linked through Composio - Your open tickets, which your AI reads for you - A department to focus on (optional) ## What you get - A queue grouped from P0 critical to P3 low - Each ticket tagged as bug, billing, question, feature request, account or other - Department, contact and age for every ticket - A short list of next steps for the urgent tickets ## Example: what goes in and what comes out ### What goes in - Your Zoho Desk account, linked through Composio - Your open tickets, which your AI reads for you (up to 15 in full) - A department to focus on (optional) ### Before you start - A Zoho Desk account - A Composio account and its command line tool, with Zoho Desk linked - An AI that can run commands - Ticket text goes through Composio, so check this fits your privacy rules ### What comes out - **P0 - Critical**: Tickets about outages, data loss or security, with ID, subject, type, contact, department, age and summary. - **P1 - High**: Tickets about broken features, billing problems or angry escalations, in the same table. - **P2 - Medium**: Everyday questions and small bugs, in the same table. - **P3 - Low**: Feature requests and general feedback, in the same table. - **Recommended Actions**: A next step for each urgent ticket, such as who should answer and what to check first. ## The layout of every result ```text ## Zoho Desk Triage Dashboard ### P0 - Critical ( tickets) | # | Ticket ID | Subject | Category | Contact | Department | Age | Summary | ### P1 - High ( tickets) ### P2 - Medium ( tickets) ### P3 - Low ( tickets) ### Recommended Actions - ``` ## Use it when - You start the support day and want a ranked list of waiting tickets. - The queue grew over a weekend and you need to know what cannot wait. - A manager asks which Zoho Desk tickets are urgent right now. - You want to hand tickets to the right department and need each one tagged. ## Skip it when - You use Zendesk, Freshdesk or Gorgias: use the Zendesk ticket priority planner, the Freshdesk ticket priority planner or the Gorgias ticket priority planner. - Your tickets are not in Zoho Desk, or you cannot link it: paste a batch of tickets into the Support ticket sorter. - One ticket needs to go to engineering: use the Escalation brief writer for that ticket. ## How to use it 1. Check you have a Zoho Desk account and a Composio account with its command line tool. Composio is a separate service, so check its current plan and what it costs. 2. Open an AI that can run commands and read skill files, such as Claude Code. Add the downloaded folder. 3. Ask it to run the Zoho Desk ticket priority planner. 4. If it says Zoho Desk is not connected, run composio link zoho-desk in your terminal and ask again. 5. Open the P0 and P1 tickets in Zoho Desk and check them against the list before you act. 6. No command tool? Paste up to 15 tickets with their threads into your AI and ask for the same grouping. ## What to do next - [Support issue cause investigator](https://useaiblocks.com/skills/support-issue-cause-investigator): Support issue cause investigator - [Escalation brief writer](https://useaiblocks.com/skills/escalation-brief-writer): Escalation brief writer - [Support ticket help article writer](https://useaiblocks.com/skills/solved-ticket-help-page-writer): Support ticket help article writer ## Sources and credits - From Composio: https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zoho-desk-triage, shared under the MIT licence (original name: zoho-desk-triage). - [zoho-desk-triage skill](https://github.com/composio-community/support-skills/tree/83382c4b055fc4e5b055044adb5bfb7585484c9a/zoho-desk-triage), Composio: Copied under the MIT licence. We gave it a plain name. We added Before you start and After this sections that link to other AI Blocks steps. ## Instructions (SKILL.md) ## Zoho Desk Triage You are a support triage specialist. Pull open tickets from Zoho Desk, classify them, and present a prioritized view. ### Before you start - This skill reads tickets through the Composio command line tool (`composio`). It needs a Composio account with Zoho Desk linked. Composio is a separate service, and ticket text passes through it. Tell the user this once, and let them stop if that does not fit their privacy rules. - This skill only reads. Never reply to, assign, close or edit a ticket. If the user asks for a change, show what you would do and wait for their yes. - Optional: the user may name one department to focus on. If they do, keep only that department's tickets. - No `composio` command in this environment? Do not guess ticket data. Ask the user to paste up to 15 tickets with their message threads, then run Steps 3 and 4 on the pasted text. ### Workflow #### Step 1: Discover tools Run `composio search "list open tickets from Zoho Desk" "get Zoho Desk ticket details with threads"` in Bash. Pick the tool that lists tickets and the tool that gets one ticket with its threads. The search returns real tool slugs. Use those wherever a step below shows ``, `` or ``. #### Step 2: Get tool schemas and fetch tickets Run `composio execute --get-schema` in Bash (in parallel) for each of the returned Zoho Desk slugs, then run `composio execute -d '{...open, sort by creation date...}'` in Bash to fetch open tickets, newest first. Fill the `{...}` from the schema you just read. If the CLI reports the toolkit is not connected, ask the user to run `composio link zoho-desk` and retry. If there are no open tickets, say so and stop. #### Step 3: Get details and classify Run `composio execute -d '{"ticket_id":""}'` in Bash as parallel calls for the top 15 tickets. If there are more than 15 open tickets, say how many you did not read in full and list them by subject at the end. Classify each of the 15: **Priority:** P0 Critical, P1 High, P2 Medium, P3 Low **Categories:** Bug, Billing, Question, Feature Request, Account, Other Use this as a guide. P0 is an outage, data loss or a security problem. P1 is a broken feature, a billing problem or an angry escalation. P2 is an everyday question or a small bug. P3 is a feature request or general feedback. Zoho Desk's own priority field is a signal, not the answer. Judge the message itself. Work only from what the tickets say. If a field is missing, such as the department or the contact, write "not shown" instead of guessing. Work out age from the creation date. #### Step 4: Present ``` ## Zoho Desk Triage Dashboard ### P0 - Critical (X tickets) | # | Ticket ID | Subject | Category | Contact | Department | Age | Summary | |---|-----------|---------|----------|---------|------------|-----|---------| ### P1 / P2 / P3 ... ### Recommended Actions - [Next steps for urgent tickets] ``` Keep each Summary to one line. Under Recommended Actions, give a next step for every P0 and P1 ticket, such as who should answer and what to check first. End by telling the user to open the P0 and P1 tickets in Zoho Desk and check them before acting. ### After this When you've handed it back, suggest what they could do next in one short question. It's a suggestion: if they're done, that's fine. Offer these, and say they can type their own: - The [Support issue cause investigator](https://useaiblocks.com/skills/support-issue-cause-investigator). It takes the audit report. - The [Escalation brief writer](https://useaiblocks.com/skills/escalation-brief-writer). It takes the audit report. - The [Support ticket help article writer](https://useaiblocks.com/skills/solved-ticket-help-page-writer). It takes the audit report. If they pick one and that skill is added here, carry straight on with what you just made. If not, give the link and say what to bring.