Intercom Fin
An AI agent that answers customer questions and charges only when it solves one
What it does
- Answers customer questions from your help articles and past answers.
- Works in Intercom or on top of a helpdesk you already use.
- Hands the chat to a person when it cannot solve it.
- Can take actions in other systems, such as looking up an order.
Best for
- Support teams with many repeat questions and good help articles.
- Teams that want a cost that moves with volume.
- Stores with a busy inbox and a small team.
Pricing
US$0.99 per resolution. No seat cost for Fin itself, with a minimum monthly commitment (the page's example is 50 outcomes). Intercom's own helpdesk starts at US$29 per seat per month.