AI Blocks › Help your customers
Support desk automation builder
Tell it your help desk and tools. Get scripts, reply templates and a triage routine that drafts replies.
Support desk automation builder is a free AI skill for the job "Help your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · MIT licence · Made by nbashaw · Level: advanced · Thinking: high
Made by nbashaw. See the original on GitHub; we copied it as it is, with its licence.
What it does
A working support automation made for your company: scripts that read your help desk, templates for common replies and a triage routine that drafts answers for you to approve. Nothing is sent without you. The skill starts by asking about your support stack, such as Zendesk, HelpScout or Intercom, plus billing and database tools. It then sets up a project, plans the integration scripts, writes a config file and helper libraries, builds the core scripts and creates reply templates with variables to fill in. It ends by writing the skill definition that ties it together. It needs code, and API access to your own tools.
You give it
- Your help desk platform
- Your billing tool (optional)
- Your most common ticket types
- API access to your tools
- Your reply tone
You get
- Integration scripts
- A config file
- Reply templates with variables
- A triage workflow that drafts for approval
- A reusable skill definition
Use it when
- Your team answers the same ten questions all day.
- You want ticket drafts that check billing details first.
- You use a help desk with an API and want to build on it.
- You need replies written in a consistent tone.
How to use it
- Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
- Ask for the job in your own words. Your AI opens the skill when it fits.
- It works best when your AI can run code and use your help desk and billing API keys.