AI Blocks › Help your customers
Solved-ticket help page writer
Give it a solved ticket. Get a help article with steps, what you should see, and a fix for next time.
Solved-ticket help page writer is a free AI skill for the job "Help your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Apache 2.0 licence · Made by Anthropic · Level: beginner · Thinking: low
Made by Anthropic. See the original on GitHub; we copied it as it is, with its licence.
What it does
A help article customers can follow on their own, written from a ticket you have already solved. Paste the issue and the fix. The skill sorts it into the right type: how-to, troubleshooting, FAQ, known issue or reference. It then writes a title in the words customers actually search, a plain opening line, numbered steps, and the exact error messages people see. It also adds what the screen should look like at each step, a fix for when things go wrong, and related terms so search finds the page. If a similar article exists, it tells you to update that one instead.
You give it
- The solved ticket or a description of the issue
- The steps that fixed it
- Who is affected, such as plan or setup (optional)
- Existing help pages to check against (optional)
You get
- A ready-to-publish help article
- Numbered steps with what you should see
- A fix for common follow-up problems
- Search-friendly title and keywords
Use it when
- The same support question keeps coming in and you want one page to point to.
- You fixed a tricky ticket and want the answer saved for next time.
- A bug has a workaround and customers need to see it.
- You want help pages that read the same way every time.
How to use it
- Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
- Ask for the job in your own words. Your AI opens the skill when it fits.
Workflows that use it
- Clear your support inbox and turn fixes into help pages
- Turn repeat customer questions into help pages people understand
- Customer email reply assistant
- Monthly help centre review