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Customer email reply assistant
Share customer emails. Get priorities and checked reply drafts to approve. It does not send them.
Customer email reply assistant is a free AI agent for the job "Help your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Made by AI Blocks
What it does
A customer inbox fills up unevenly. A few emails matter a great deal, most are simple, and some carry a risk you only see on a careful read. Owners either answer in the order emails came in, or put it off, and the urgent ones wait. This agent reads the new emails and ranks them. It looks up each answer in your own policy and pages, checks order facts where it can, and drafts a reply in your voice. For upset customers, it checks the draft against what they actually said and what your policy lets you offer, then fixes it, for up to two rounds. Emails about harm, the law or disputes go to the top with no argued reply. It spots questions that keep coming back and drafts a help article for them. It never sends, refunds or closes anything. You get a ranked list with a draft…
You give it
- The new customer emails, pasted or forwarded, with the full thread
- Your returns, refund and shipping policies, the first time
- Order details, or access to your store, if you want order replies checked (optional)
- A few replies you wrote and liked, for your voice (optional)
- Brand brain (optional)
- Tool connection (optional)
- Customer words (optional)
- Your question (optional)
You get
- A ranked list of emails with a priority for each
- A draft reply beside each, with a check result
- A short list of emails to decide first, with the open question
- What to look up before you send, per email
- A draft help article for any question asked three or more times
Use it when
- Your inbox has more customer emails than you can answer in the order they arrived.
- You answer the same questions again and again.
- You want drafts that match your policy, with the risky emails flagged first.
How to use it
- Start a chat with the agent. In Claude Code, add it as a skill or save it in .claude/agents, then ask it to clear this morning's inbox.
- The first time, give it your policies and a few of your own replies. It saves them.
- Paste or forward the new emails. If your inbox or store is connected, tell it which to read.
- Read the decide-first list, then the ranked list. Edit and send the replies you agree with yourself.
- Run it again tomorrow. It remembers what you approved and which questions repeat.