Zendesk AI
AI agents and drafting help that resolve tickets inside Zendesk
What it does
- Runs AI agents that answer customers across chat, email and messaging.
- Charges per automated resolution, with a few included each month.
- Helps your team with drafted replies and summaries through Copilot.
- Routes tickets to the right team.
Best for
- Support teams already on Zendesk.
- Teams with enough ticket volume to justify automation.
- Managers who need reporting across channels.
Pricing
US$19 per month. Support Team costs US$19 per agent a month on yearly billing (US$25 monthly). AI agent resolutions are extra at US$2.00 each pay-as-you-go, and Copilot adds US$50 per agent a month.