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Returns policy designer
Give it your returns data and costs. Get refund timing, keep-it rules and a recovery budget.
Returns policy designer is a free AI skill for the job "Keep customers coming back". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Made by AI Blocks
What it does
A return is a test of trust. Shoppers read your policy before they buy, and one source puts that at 67 percent. After a poor return, about 71 percent say they are less likely to buy from you again. Yet most stores treat returns as a cost to cut, not a moment to keep the customer. This skill starts with three numbers: days from return request to refund start, the share refunded as store credit, and repurchase within 60 days of a return. It then writes the rules: when money moves, how to steer toward exchange or credit, which items are keep-it (refund, no return), and a per-incident budget so support can fix problems on the spot. Many figures come from vendors or secondary sources, so it treats them as direction and asks you to run your own 60-day check.
You give it
- Return rate by product and by reason
- Days from return request to refund today
- What one return costs you (shipping, handling, written-off stock)
- Your product list with price, cost, weight and resale value after return
- Your repeat rate for returners and non-returners, and any abuse history (optional)
- Brand brain (optional)
You get
- A refund timing rule
- Exchange-first and store credit rules with the incentive
- Each product marked keep-it, return or repair-first, with a price line and an abuse guard
- A recovery playbook with a budget per incident, and the returns numbers to track
Use it when
- Refunds take days and customers who return rarely buy again.
- Return shipping and handling cost you more than some of the items are worth.
- Support has to ask for approval every time a customer needs a fix.
How to use it
- Start a chat with the skill. Open it if you added it to your AI, or copy it and paste it in.
- Paste your return data, your cost per return and your product list.
- Say what your returns portal and helpdesk can do today.
- Pilot instant refunds on repeat customers or low-value orders first, and set keep-it by case, not as a banner.
- Check your numbers every 90 days with the matched comparison it gives you.