AI Blocks › Keep customers coming back
Customer experience budget planner
Give it your weekly cash and support cases. Get a wow budget and delight-versus-fix rules.
Customer experience budget planner is a free AI skill for the job "Keep customers coming back". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Made by AI Blocks · Level: beginner · Thinking: low
What it does
When a customer has a problem, a gift does not repair it. Studies of tens of thousands of service contacts found that loyalty stops rising once expectations are met, and that a hard fix makes customers leave about four times more often than an easy one makes them stay. Delight belongs in the good moments, not in the broken ones. This skill sorts each moment first. Late, broken, wrong item, billing and returns get fast, low-effort fixes. A loyal buyer, a life event or a quiet week gets a small, specific surprise. It then sets a fixed weekly amount your support team can spend without asking, with trigger rules like a damaged item, an angry customer who reached the founder, or a high-value buyer in your CRM. Many numbers come from vendors or one brand's story, so it labels them. The dollar ranges it suggests are starting points, not source…
You give it
- Your average order value and cost of goods
- How many support cases you get a week, and who can decide
- The customer moment you plan for, and what you do now
- Support numbers such as time to resolve, contacts per issue and first-contact resolution (optional)
- Your top customers by lifetime value (optional)
- Your results (optional)
You get
- A verdict for each moment, either remove effort or delight
- A weekly wow budget and who controls it
- Five to eight trigger rules with a gift for each
- A script for the surprise note or call, and a tracking sheet
Use it when
- Support has to ask before sending a replacement or a small gift.
- You are about to send a freebie to someone with a late or broken order.
- You want to reward top buyers without a discount.
How to use it
- Start a chat with the skill. Open it if you added it to your AI, or copy it and paste it in.
- List the customer moments you want to handle, such as late parcel, damaged item, repeat buyer or birthday.
- Give your average order, cost of goods and weekly support volume, and name the person who can decide without approval.
- Fix the problem moments first. Then pilot the wow budget for a month.
- Track effort and word of mouth, and refresh the surprises each year.