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Support inbox priority sorter
Paste a support ticket. Get its category, P1 to P4 priority, owning team and any known duplicate.
Support inbox priority sorter is a free AI skill for the job "Help your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Apache 2.0 licence · Made by Anthropic · Level: beginner · Thinking: low
Made by Anthropic. See the original on GitHub; we copied it as it is, with its licence.
What it does
One support ticket in, a clear handling decision out: category, a P1 to P4 priority, the team that should own it, and whether it is a known issue or a duplicate. Paste the ticket. The skill pulls out the issue, who is affected and what they tried. It assigns a category from a fixed list and a priority using defined levels, with escalation triggers that raise the level when, for example, many customers are hit. It checks for duplicates and known problems, picks the routing and writes a triage note. The note includes a suggested first reply, internal notes and next steps you can approve.
You give it
- The ticket text
- Customer or plan details (optional)
- Known issues list (optional)
- Your team routing rules (optional)
You get
- A category
- A P1 to P4 priority with the reason
- The team to route to
- Any duplicate or known issue
- A suggested first reply
Use it when
- A new ticket arrives and you must decide who gets it.
- Two agents argue about whether an issue is urgent.
- You suspect a ticket repeats one from last week.
- You want a draft first reply ready to edit.
How to use it
- Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
- Ask for the job in your own words. Your AI opens the skill when it fits.
- It works best when your AI can read your help desk.