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Weekly customer health watcher
Give it your account usage each week. Get who is slipping, who is up for renewal and the next touch for each.
Weekly customer health watcher is a free AI agent for the job "Keep customers coming back". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Made by AI Blocks · Thinking: high
What it does
Customers rarely leave in a hurry. Usage drops a little, a ticket sits for a week, the person who bought the product moves on, and the renewal date arrives before anyone looked at the account. By then the only tool left is a discount. This agent looks every week. It sets one leading sign of success, the share of new customers who do the key action within a set number of days, then scores every account from usage and support data and keeps the history. An account that falls two weeks running gets a cause and one idea. One with a problem you cannot fix alone gets an escalation brief. A healthy one gets a thank-you and a keep-in-touch plan. Renewals at risk inside 60 days go first. It never contacts a customer without your yes.
You give it
- Last week's usage per account, with the actions that matter and the renewal date
- Open and closed support tickets per account (advised)
- Survey answers, review lines or call notes from the week (optional)
- A read-only connection to your account tool (optional)
- Last week's history file, once it exists
- Brand brain (optional)
- Spreadsheet (optional)
- Customer words (optional)
You get
- A health score for every account, against last week
- Slipping accounts with the likely cause and one idea each
- Renewals at risk in the next 60 days, at the top
- An escalation brief for any account that needs another team
- A thank-you note and keep-in-touch plan for healthy and recovered accounts
- A weekly check on your leading sign of success
Use it when
- You have customers on plans, subscriptions or retainers and find out about cancels when they happen.
- Renewals come up without anyone knowing whether the account is healthy.
- You want one early sign that tells you, in the first month, whether a customer will stay.
How to use it
- Start a chat with the agent. In Claude Code, add it as a skill or save it in .claude/agents, then ask it to run this week.
- Export last week's usage per account from your product or billing tool. Put it in one folder, or attach it in the chat.
- On the first run, tell it what customers do after they buy. It sets the leading sign and saves it.
- Read the list. Send the touches you agree with, then tell the agent which went out.
- Run it again next Monday. It adds the new scores and looks for the trend.