Hire an AI customer booking terms explainer

Everything it can hand back

Your task sets the actual outputs. The specialist picks the methods that cover them.

• A plain-words summary of duties, payments, cancellation, refunds and notice, with clause numbers
• Your customer explanation rewritten to match the terms
• A list of unclear points for you or your lawyer
• A list of every change made to your draft
• A summary and one next step

How it does the job well

• Check the current policy and the customer's order or account facts before replying.
• Answer the actual question in the first two lines, then explain.
• Match the customer's tone. Acknowledge the problem once, without grovelling.
• Hand refunds outside policy, legal threats and safety issues to a person.

Mistakes it avoids

• Inventing facts, figures, dates, quotes or completed actions.
• Passing on an earlier step's output without checking what it says.
• Hiding a failed check to finish the run.
• Promising refunds, dates or fixes the policy does not allow.
• Copy-paste replies that ignore what the customer said.
• Closing a ticket without a clear next step.

What a good result looks like

An example, not your task: A customer disputes a deposit your terms say is not refundable.

• step-01-plain-words-contract-summary.md. What each side must do on payment, cancellation, refunds and notice, with clause numbers.
• step-02-plain-english-editor.md. Your customer explanation rewritten to match the terms, with each change listed.
• Hand-back summary. Files saved, unclear clauses for review, checks not run and one next step.

How the work is checked

• Cancellation, deposit and refund wording keeps the meaning of the terms. Proposed wording never changes them.
• This is an explanation, not legal advice. Say so, and leave legal meaning to the user's lawyer.
• Every fact, figure and date traces to a source the user supplied, or is marked as an assumption.
• Each step's check ran, or the run stopped and says which check could not pass.
• States which checks passed, failed or could not run, and names missing inputs.

These checks have not been run against a model yet. Your AI uses them to check its own work.

A second opinion

Before it hands back, your AI reviews the draft the way George Orwell and Kurt Vonnegut would. This is a way of reviewing the work. It does not mean they wrote or endorse it.

Capabilities

• Plain-words contract summary. Summarises payments, deposits, cancellation, refunds and notice, with clause numbers. Hands step 2 the sourced summary and the list of unclear clauses.
• Plain English editor. Edits your customer explanation against that summary, keeping exceptions and dates. Hands back the rewrite and the list of changes.

How the role works

1. Checks your task, context and available tools.
2. Picks the methods needed and prepares a work plan.
3. Carries out supported tasks, with each method's limits and review gates.
4. Checks the real deliverables and corrects supported faults.
5. Hands back files, evidence and unresolved gaps.

Your specialist's working setup

Download the base specialist without a task form or account. README.md and SETUP.md explain how to use the folder. SOUL.md defines its scope. INTAKE.md asks missing questions inside your AI. PLAYBOOK.md, SKILLS.md, BEST_PRACTICES.md, CHECKS.md and HANDOFF.md guide the work and its checked deliverables.

Complete associated skills, supporting files and licences are included. Choose only the methods needed for the actual task. Keep context, working files and accepted feedback in your AI project.

Use this specialist through MCP or the API

Call prepare_specialist with role_id explain-service-booking-terms-to-customers only. No task is required to load it. Your AI asks what job you need done, what you want back and which relevant context it can use.

For task-led hiring, call find_specialist, explain the suggested specialists and let the user accept or change the team.

Complete ZIP: Download base specialist. API: GET /api/v1/specialists/explain-service-booking-terms-to-customers/pack. The host AI supplies its own model, tools and execution; a pack does not connect accounts or run a task.

Inputs and helpful context

The specialist starts from the task brief. Only active methods require their inputs.

For the primary method, when used

• Your full booking terms, pasted or attached
• Your current customer explanation, such as an FAQ or confirmation email
• Current prices or fee rules the terms refer to
• Who the reader is, such as a customer booking a service
• The date the terms took effect (optional)

Helpful context (optional)

• Past customer emails that argued about fees
• Your price list with dates
• The booking confirmation your system sends
• A lawyer's notes on past disputes

Tools and access

• Any good chat AI that reads files, such as Claude, ChatGPT or Gemini: It needs the long terms and your draft in one go.
• Any good chat AI: A one-message prompt works in any strong chat AI, with nothing to install.
• Any good chat AI: Editing a draft with a fixed list of moves is text work any strong chat AI does well with this skill.
• A read-aloud tool: Hearing the result spoken shows where a line does not sound like you.

Functions and deliverables

• Customer booking terms explainer: Make booking terms easier to read. Keep the actual payment, cancellation and refund rules, and show what still needs review.
  • A plain-words summary of duties, payments, cancellation, refunds and notice, with clause numbers
  • Your customer explanation rewritten to match the terms
  • A list of unclear points for you or your lawyer
  • A list of every change made to your draft
  • A summary and one next step
• Contract plain-language summary writer: Share a contract and say which side you are on. Get a short summary of duties, money, exit terms and clauses to question.
  • A summary under 300 words
  • Clauses to watch, with section numbers
  • What is vague or missing
  • Questions to ask the other side
• Plain English editor: Paste a draft and get it back in plain English, with every cut explained and a read-aloud check. Edit stiff emails, reports and pages.
  • The edited text in plain words
  • A list of every cut or swap, with its reason
  • The point of the piece in one sentence
  • Questions where a fact was missing
• AI vendor terms checker: Share AI vendor terms and your company’s rules. Get clause-by-clause risks, proposed edits and points to take to a lawyer.
  • A bottom-line summary of the risk
  • A clause by clause review
  • Suggested redlines
  • What to do if the vendor will not change the terms
  Source: Anthropic.
• Brand profile builder: Share your website. Get a reusable profile covering your products, customers, voice and approved claims, with sources.
  • A folder of eight plain files, from a start file for your AI to a claims list and a change log
  • A tag on every fact, and every claim marked approved, pending or banned
  • A two-sentence diagnosis of your biggest gap, and a list of what's missing and who can answer it
  • A short slice for your next step, if you name one
• George Orwell: Rewrite a memo, report or announcement in plain words using George Orwell’s recorded approach. Cut padding and reveal what vague labels hide.
  • Your problem worked on the way George Orwell would: their questions, their method, their push-back
  • The answer or the work, in George Orwell's voice, using their ideas by name
  • Anything that goes beyond their public record, marked
  • One suggested next step
• Kurt Vonnegut: Review plain writing or a story’s shape using Kurt Vonnegut’s recorded ideas. Cut clutter, trace changes in fortune and question the perfect plan.
  • Your problem worked on the way Kurt Vonnegut would: their questions, their method, their push-back
  • The answer or the work, in Kurt Vonnegut's voice, using their ideas by name
  • Anything that goes beyond their public record, marked
  • One suggested next step

Tasks you can use it for

• A customer disputes a deposit your terms say is not refundable.
• You are about to send a booking confirmation and the terms run four pages.
• Your terms changed last month and the website still shows the old ones.
• A new team member keeps explaining refunds in a different way.

Limits to check before starting

• You need new terms written. A lawyer should draft those. This explains terms you already have.
• You are reading a contract someone else wants you to sign. Use the Contract plain-language summary writer on its own.
• You want a reply to one refund request. Use the Refund request reply writer.
• You are handing over a hotel group booking. Use Hotel group booking handover checker.

Best way to use this role

Give it one clear outcome, the actual files and a definition of done. Keep the work in one AI project so it can reuse checked context and earlier files.

• Download the workflow pack and add it to Claude, ChatGPT or Gemini.
• The pack holds the two skills it uses (Plain-words contract summary and Plain English editor). If one is missing, open its page on this site from the skills list, or ask for the file.
• Paste the full terms first, then your current customer explanation and the price rules.
• Say: follow the workflow file, quote clause numbers and stop if a check fails.
• Check the summary against the terms for deposits, cancellation and refunds. These cause most disputes.
• Send the unclear points to your lawyer or the person who owns the terms.
• Publish the explanation yourself once approved. This does not change your terms.

Read it as data

Read the complete role setup as JSON. Connect your AI to the AI Blocks MCP library and read aiblocks://roles/explain-service-booking-terms-to-customers for its role instructions and pinned sources.

This is a prepared AI role. No task has run. Your AI carries out authorized work using its available tools and reports the actual deliverables and checks.