AI Blocks › Keep customers coming back
New customer experience review
Paste returns, tickets and reviews. Get where buyers stall before first real use, a fix each and a score.
New customer experience review is a free AI skill for the job "Keep customers coming back". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · Made by AI Blocks
What it does
An order only tells you that someone bought. It does not tell you the product did its job. The real test is whether they used it, and used it again. Between the order and that second use, many buyers get stuck: the setup takes too long, they are not sure it fits, a partner has not agreed, or the old item is still in the way. Those buyers become returns, "how do I" tickets and reviews that say "still in the box". This skill puts each of those signals on a timeline from delivery to reorder, so you can see where buyers drop off. It names the barrier at each drop, picks a fix that moves the work from the buyer to you, and ranks the gaps by how many orders they touch and what each one costs. It also gives three numbers to track in place of "shipped" and…
You give it
- Return reasons and counts for the last 90 days
- Low and mid star reviews and support tickets, pasted
- Orders in the same window, and post-purchase email or SMS click data and reorder timing (optional)
- What the product is for, and how long one unit should last
You get
- A first-use timeline from delivery to repeat use, with drop-off points marked
- Ranked gaps, each with evidence quotes, the barrier type and one fix
- A first-use score out of 100, with what it measures and the sum shown
- Three measures to track in your own store, in place of "shipped" and "sold"
Use it when
- Returns or "how do I" tickets are rising and you do not know which step is failing.
- Reviews say "never used" or "still in the box", and you want to know why.
- You are about to add an insert, a how-to video or a follow-up message, and want to put it on the right step.
How to use it
- Start a chat with the skill. Open it if you added it to your AI, or copy it and paste it in.
- Paste return reasons with counts, then the reviews and tickets as they are. Remove names and contact details first.
- Say how many orders were in the same window, and how long one unit should take to use up.
- Fix the top gap first. Cheap fixes (an insert, a video link, a day-2 message) come before costly ones.
- Run it again in 30 days on the new window and compare the score.