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Get a late invoice paid and keep the customer
Give it the late invoice. Get a warm reminder, a range they can meet and a firm follow-up.
Get a late invoice paid and keep the customer is a free AI workflow for the job "Sell and negotiate". It guides your AI through several skills in order, passing each step's output to the next.
Free · No account · Made by AI Blocks · Level: beginner · Thinking: high
What it does
A late invoice puts you in a bind. Chase too hard and you lose a customer who was going to pay anyway. Chase too softly and you become the supplier who gets paid last. Most reminders are either a template with a red stamp or an apology for asking. This workflow chases in three steps. First a warm reminder, in the manner of Robert Collier's letters: it assumes good faith, makes paying easy and gives a reason to do it now. If that brings no payment, it works out what the customer can actually pay from what you know of their situation, and proposes terms they can meet, following Keynes's rule that a demand nobody can pay produces nothing. Then it writes a firmer follow-up that states the consequence plainly and leaves the door open. You send each letter and wait the agreed days before the next.
You give it
- The invoice facts: amount, date, what it was for, any part paid
- Your history with the customer and what they have said about the delay
- What you know of their situation and means
- Your own limits: how long you can wait, what discount or plan you would accept
- Brand brain (optional)
You get
- A warm reminder that makes paying easy
- A range the customer can realistically pay and proposed terms
- A firm follow-up that states the consequence and keeps the door open
Use it when
- An invoice is 30 days late and the customer has gone quiet.
- A good customer has hit a rough patch and you want to be paid without losing them.
- Your reminders either sound like threats or like apologies.
Steps
- Payment reminder letter writer: Paste the invoice facts and your history with the customer. Get a reminder that starts where they are and keeps their goodwill.
- Customer payment risk checker: Paste your terms and what you know of their means. Get a range they can pay and a sum they can meet.
- Late invoice reminder writer: Paste the invoice facts. Get a warm reminder that gets paid and a firmer follow-up.
How to use it
- Download the handoff pack. It's a zip with HANDOFF.md and every skill file this workflow uses.
- Give the folder to Claude (in Claude Code, or as files in a Claude Project) and say "Follow HANDOFF.md".
- Paste the invoice facts and your history with the customer. It writes the warm reminder.
- Send it. If nothing arrives in the agreed days, paste what you know of their means.
- Send the proposed terms. If still nothing, send the firm follow-up.