Hire an AI customer review reply and request planner

Everything it can hand back

Your task sets the actual outputs. The specialist picks the methods that cover them.

• Three to five themes with word-for-word customer quotes
• A draft reply to each review in your voice, with customers who may leave flagged
• A check on the angry replies, with promises tested, tone fixed and a repaired draft
• A plan for when and how to ask for reviews, with reply templates for public complaints

How it does the job well

• Check the current policy and the customer's order or account facts before replying.
• Answer the actual question in the first two lines, then explain.
• Match the customer's tone. Acknowledge the problem once, without grovelling.
• Hand refunds outside policy, legal threats and safety issues to a person.

Mistakes it avoids

• Promising refunds, dates or fixes the policy does not allow.
• Copy-paste replies that ignore what the customer said.
• Closing a ticket without a clear next step.

What a good result looks like

An example, not your task: Reviews and complaints sit unanswered and you do not know where to start.

• Step 1: themes and draft replies. Three to five themes with customer quotes, a draft reply to each review, and customers who may leave.
• Step 2: reply check. A verdict on each angry reply, what the customer raised, problems found, a repaired draft and decisions left to you.
• Pause. You post the checked replies and settle any open calls, such as a refund or credit.
• Step 3: review plan. When to ask for reviews, the first question, follow-ups, a rating policy and reply templates for public complaints.
• HAND-BACK SUMMARY. Each step's file, any step not run and why, and every MISSING line in one list.

How the work is checked

• Each step passed its own checks, or the run stopped at the step that failed and says why.
• The steps ran in order, and each one used the result of the one before.
• Nothing was invented to fill a gap. Every gap is a MISSING: line.
• Nothing was sent, published or paid for without a clear yes.
• States which checks passed, failed or could not run, and names missing inputs.

These checks have not been run against a model yet. Your AI uses them to check its own work.

Capabilities

• Read the reviews and draft a reply to each. Groups reviews, complaints and tickets into themes with exact quotes, drafts a reply to every review in your voice and flags customers who look ready to leave.
• Check the angry replies before you post. Takes each draft with the complaint it answers and your rules, marks what was answered, tests every promise and fact, fixes the tone and gives a repaired draft.
• Pause to post and decide. You post the checked replies and make the calls the checker marked as yours, such as a refund or a credit.
• Plan how to ask for more reviews. Sets when to ask based on how long your product takes to judge, how to open the request and one path for every customer, plus templates for replying to public complaints.

How the role works

1. Checks your task, context and available tools.
2. Picks the methods needed and prepares a work plan.
3. Carries out supported tasks, with each method's limits and review gates.
4. Checks the real deliverables and corrects supported faults.
5. Hands back files, evidence and unresolved gaps.

Your specialist's working setup

Download the base specialist without a task form or account. README.md and SETUP.md explain how to use the folder. SOUL.md defines its scope. INTAKE.md asks missing questions inside your AI. PLAYBOOK.md, SKILLS.md, BEST_PRACTICES.md, CHECKS.md and HANDOFF.md guide the work and its checked deliverables.

Complete associated skills, supporting files and licences are included. Choose only the methods needed for the actual task. Keep context, working files and accepted feedback in your AI project.

Use this specialist through MCP or the API

Call prepare_specialist with role_id reply-to-your-reviews-safely-and-plan-how-to-get-more only. No task is required to load it. Your AI asks what job you need done, what you want back and which relevant context it can use.

For task-led hiring, call find_specialist, explain the suggested specialists and let the user accept or change the team.

Complete ZIP: Download base specialist. API: GET /api/v1/specialists/reply-to-your-reviews-safely-and-plan-how-to-get-more/pack. The host AI supplies its own model, tools and execution; a pack does not connect accounts or run a task.

Inputs and helpful context

The specialist starts from the task brief. Only active methods require their inputs.

For the primary method, when used

• Your reviews, complaints and support emails from the last 90 days, pasted or exported
• Your refund, replacement and credit rules, and what you may offer
• How long your product takes to try before someone can judge it
• Order or case facts for the angry ones (optional)

Functions and deliverables

• Customer review reply and request planner: Share actual reviews, product facts and response rules. Get themes, reply drafts, checks for overpromising and a plan to request reviews.
  • Three to five themes with word-for-word customer quotes
  • A draft reply to each review in your voice, with customers who may leave flagged
  • A check on the angry replies, with promises tested, tone fixed and a repaired draft
  • A plan for when and how to ask for reviews, with reply templates for public complaints
• Customer review reply writer: Share reviews and customer records. Get themes with quotes, draft replies for approval, and a list of quiet customers.
  • Themes with exact quotes
  • A drafted reply to each review
  • A list of customers at risk
  • Win-back offer drafts
  Source: Anthropic.
• Angry customer reply checker: Paste the complaint and your draft reply. Get promises, facts and tone checked, plus a repaired draft.
  • Each customer point marked answered or missed
  • Each promise checked against your rules
  • Tone flags with the exact words quoted
  • A repaired draft with a clear next step
  Source: Pro Skill Packs.
• Review request and reply planner: Tell it about your reviews. Get when to ask, how to word the request, and how to answer a bad review.
  • A better timing for the request
  • Wording for a review request email
  • A reply to a bad review
  • Advice on handling ratings and complaints
  Source: Checkout Page.
• Brand profile builder: Share your website. Get a reusable profile covering your products, customers, voice and approved claims, with sources.
  • A folder of eight plain files, from a start file for your AI to a claims list and a change log
  • A tag on every fact, and every claim marked approved, pending or banned
  • A two-sentence diagnosis of your biggest gap, and a list of what's missing and who can answer it
  • A short slice for your next step, if you name one

Tasks you can use it for

• Reviews and complaints sit unanswered and you do not know where to start.
• You want to reply to an angry customer but fear you will promise too much.
• You want more reviews and are not sure when or how to ask.

Limits to check before starting

• You want fake or paid-for reviews: this workflow does not write them, so ask real customers, and follow each review site's rules.
• The complaint is about the law or safety, such as an injury or a legal threat: pass it to your support process or a lawyer, not this workflow.
• You only need to write one reply to one happy review: ask your AI to write it directly, no workflow needed.

Best way to use this role

Give it one clear outcome, the actual files and a definition of done. Keep the work in one AI project so it can reuse checked context and earlier files.

• Download the handoff pack. It's a zip with HANDOFF.md and every skill file this workflow uses.
• Give the folder to Claude (in Claude Code, or as files in a Claude Project) and say "Follow HANDOFF.md".
• Paste your reviews or export them. Pasted text gives better results than links.
• Give your refund rules before step 2. Without them every promise is marked not checked.
• Post the replies yourself. Nothing is posted or refunded for you.

Read it as data

Read the complete role setup as JSON. Connect your AI to the AI Blocks MCP library and read aiblocks://roles/reply-to-your-reviews-safely-and-plan-how-to-get-more for its role instructions and pinned sources.

This is a prepared AI role. No task has run. Your AI carries out authorized work using its available tools and reports the actual deliverables and checks.