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Feedback theme finder

Give it NPS, CSAT or open comments. Get themes, trends and an insight report you can act on.

Feedback theme finder is a free AI skill for the job "Understand your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.

Free · No account · MIT licence · Made by Burhan Sebin · Level: beginner

Made by Burhan Sebin. See the original on GitHub; we copied it as it is, with its licence.

What it does

A report that shows why customers are happy or unhappy, with NPS and CSAT numbers, grouped themes and what changed since last period. You give it survey scores and open comments in a CSV, JSON or described form. The skill removes duplicates, puts scales on the same footing, and groups the open text into themes such as slow reports or great support. It computes NPS as promoters minus detractors, CSAT averages and how often each theme appears. It then compares against earlier periods and flags new or growing themes. The final report has a summary of key points, a scorecard, theme details with quotes and suggestions.

You give it

NPS or CSAT responses with comments
Segments such as plan or region (optional)
Earlier period data for comparison (optional)
The question you want answered

You get

NPS and CSAT scorecard
Themes with counts and quotes
Trends versus last period
Action points

Use it when

You ran a quarterly NPS survey and have 800 comments.
You want to know why detractors scored you low.
A new complaint seems to be rising and you need numbers.
You need a clear summary for your leadership team.

How to use it

Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
Ask for the job in your own words. Your AI opens the skill when it fits.

Workflows that use it

More for Understand your customers

Every understand your customers skill