Hire an AI customer buying-journey interview planner

Everything it can hand back

Your task sets the actual outputs. The specialist picks the methods that cover them.

• Interview questions, a way to spot polite answers and a plan for finding people to talk to
• A buyer profile with their pains, triggers and exact words
• The practical, emotional and social jobs they hire you for, and what else they could hire
• A map of each step they take, with feelings, friction and fixes in order

How it does the job well

• Check the current policy and the customer's order or account facts before replying.
• Answer the actual question in the first two lines, then explain.
• Match the customer's tone. Acknowledge the problem once, without grovelling.
• Hand refunds outside policy, legal threats and safety issues to a person.

Mistakes it avoids

• Promising refunds, dates or fixes the policy does not allow.
• Copy-paste replies that ignore what the customer said.
• Closing a ticket without a clear next step.

What a good result looks like

An example, not your task: You have an idea or a product and have not yet heard from the people you built it for.

• Interview questions. Questions about what people did in the past, ways to spot polite answers, who to find and a note template.
• Buyer profile and quotes. Patterns across your talks, the pains and triggers you heard, exact quotes and a buyer profile built on them.
• Jobs they hire you for. The before and after they want, their practical, emotional and social jobs, the trigger and the rivals.
• Path map. Each step the buyer takes, with touchpoints, feelings, friction and fixes in order.
• Hand-back summary. Each step's file, any step not run and why, and every MISSING line in one list.

How the work is checked

• Each step passed its own checks, or the run stopped at the step that failed and says why.
• The steps ran in order, and each one used the result of the one before.
• Nothing was invented to fill a gap. Every gap is a MISSING: line.
• Nothing was sent, published or paid for without a clear yes.
• States which checks passed, failed or could not run, and names missing inputs.

These checks have not been run against a model yet. Your AI uses them to check its own work.

A second opinion

Before it hands back, your AI reviews the draft the way Clayton Christensen and Clayton Makepeace would. This is a way of reviewing the work. It does not mean they wrote or endorse it.

Capabilities

• Write the interview questions. Turns your idea into questions about past behaviour, adds ways to spot polite answers and ends each talk with a real next step.
• Have the conversations. This step is yours. Talk to five to ten people and write notes after each one, keeping the exact words.
• Find patterns in your notes. Pulls the jobs, pains, triggers and wanted results from each talk, groups what repeats, and writes a buyer profile that rests on quotes.
• Map the jobs they hire you for. Writes the before and after the buyer wants, splits the job into practical, emotional and social sides, and names the trigger and the other things they could hire.
• Map the path they take. Lists each step with touchpoints, feelings and friction, and ranks the fixes.

How the role works

1. Checks your task, context and available tools.
2. Picks the methods needed and prepares a work plan.
3. Carries out supported tasks, with each method's limits and review gates.
4. Checks the real deliverables and corrects supported faults.
5. Hands back files, evidence and unresolved gaps.

Your specialist's working setup

Download the base specialist without a task form or account. README.md and SETUP.md explain how to use the folder. SOUL.md defines its scope. INTAKE.md asks missing questions inside your AI. PLAYBOOK.md, SKILLS.md, BEST_PRACTICES.md, CHECKS.md and HANDOFF.md guide the work and its checked deliverables.

Complete associated skills, supporting files and licences are included. Choose only the methods needed for the actual task. Keep context, working files and accepted feedback in your AI project.

Use this specialist through MCP or the API

Call prepare_specialist with role_id interview-customers-and-map-what-they-hire-you-to-do only. No task is required to load it. Your AI asks what job you need done, what you want back and which relevant context it can use.

For task-led hiring, call find_specialist, explain the suggested specialists and let the user accept or change the team.

Complete ZIP: Download base specialist. API: GET /api/v1/specialists/interview-customers-and-map-what-they-hire-you-to-do/pack. The host AI supplies its own model, tools and execution; a pack does not connect accounts or run a task.

Inputs and helpful context

The specialist starts from the task brief. Only active methods require their inputs.

For the primary method, when used

• Your idea or product, and who you think it is for
• Notes or transcripts from five to ten customer talks (you bring these back after the talks)
• The goal your buyer is trying to reach (optional)

Functions and deliverables

• Customer buying-journey interview planner: Share an idea and, after real interviews, the notes. Get questions, a buyer profile, customer goals and a buying-journey map.
  • Interview questions, a way to spot polite answers and a plan for finding people to talk to
  • A buyer profile with their pains, triggers and exact words
  • The practical, emotional and social jobs they hire you for, and what else they could hire
  • A map of each step they take, with feelings, friction and fixes in order
• Customer interview coach: Get customer interview questions that draw honest answers, and score your plan or notes out of 7. Based on The Mom Test, built to catch polite lies.
  • Interview questions about past behaviour
  • A score out of 7 for your plan or notes
  • Fixes for leading or hypothetical questions
  • A closing ask that tests commitment
  Source: Wondel.ai.
• Customer research analyst: Share customer feedback. Get themes, exact customer words, personas, and research gaps.
  • Patterns across the research
  • Exact phrases customers use
  • Personas based on evidence
  • Gaps and suggested next questions
  Source: Corey Haines.
• Customer job mapper: Describe your product and buyer. Get the functional, emotional and social jobs they hire it for.
  • Practical, emotional and social jobs
  • The trigger that starts the search
  • A list of alternatives
  • Success criteria in the buyer's terms
  Source: sickn33.
• Customer journey map designer: Describe your customer and their goal. Get a map of each step with touchpoints, feelings, friction and the systems behind it.
  • A stage by stage map with touchpoints and emotions
  • Friction and drop-off points
  • A service blueprint with behind-the-scenes steps
  • Ranked opportunities
  Source: RampStack.
• Brand profile builder: Share your website. Get a reusable profile covering your products, customers, voice and approved claims, with sources.
  • A folder of eight plain files, from a start file for your AI to a claims list and a change log
  • A tag on every fact, and every claim marked approved, pending or banned
  • A two-sentence diagnosis of your biggest gap, and a list of what's missing and who can answer it
  • A short slice for your next step, if you name one
• Clayton Christensen: Explore why customers buy using Clayton Christensen’s recorded approach. Start with a real situation, the struggle and what the buyer used before.
  • Your problem worked on the way Clayton Christensen would: their questions, their method, their push-back
  • The answer or the work, in Clayton Christensen's voice, using their ideas by name
  • Anything that goes beyond their public record, marked
  • One suggested next step
• Clayton Makepeace: Plan or review a sales page using Clayton Makepeace’s recorded approach. Understand the reader’s concern, outline the argument and find proof for claims.
  • Your problem worked on the way Clayton Makepeace would: their questions, their method, their push-back
  • The answer or the work, in Clayton Makepeace's voice, using their ideas by name
  • Anything that goes beyond their public record, marked
  • One suggested next step

Tasks you can use it for

• You have an idea or a product and have not yet heard from the people you built it for.
• You have talked to customers before but came away with compliments and no clear change to make.
• You need a buyer profile and a path map built on what people said, not what you guessed.

Limits to check before starting

• You have no time to talk to people yet and only have reviews or support emails: use the Customer buying reasons finder.
• You only want a quick guess at your buyer: write a short buyer brief with the Buyer brief writer instead.
• You want to test a price or a design with many people: use a survey tool, since this works on five to ten talks.

Best way to use this role

Give it one clear outcome, the actual files and a definition of done. Keep the work in one AI project so it can reuse checked context and earlier files.

• Download the handoff pack. It's a zip with HANDOFF.md plus one skill file for each step.
• Give the folder to Claude (in Claude Code, or as files in a Claude Project) and say "Follow HANDOFF.md".
• Describe your idea and who you could reach for talks. Step 1 stops with your questions and plan.
• Hold five to ten conversations. Write notes straight after each one, in the words people used.
• Come back to the same chat and paste all the notes. Steps 2 to 4 run on them.

Read it as data

Read the complete role setup as JSON. Connect your AI to the AI Blocks MCP library and read aiblocks://roles/interview-customers-and-map-what-they-hire-you-to-do for its role instructions and pinned sources.

This is a prepared AI role. No task has run. Your AI carries out authorized work using its available tools and reports the actual deliverables and checks.