AI Blocks › Understand your customers
Learn what customers hire you to do, from their own words
Give it your idea. Get interview questions, then a buyer profile, their jobs and their path.
Interview customers and map what they hire you to do is a free AI workflow for the job "Understand your customers". It guides your AI through several skills in order, passing each step's output to the next.
Free · No account · Made by AI Blocks
What it does
Most customer talks go wrong in the same way. You pitch your idea, people are polite, and you leave with compliments instead of facts. Then the notes sit in a document and nothing changes. The steps fix both ends. First it writes questions about what people did in the past, not what they might do, with a way to spot polite answers and a plan for finding people to ask. You then have five to ten real conversations and bring back your notes. It pulls out the pains, triggers and exact words, and builds a buyer profile from them. Then it writes the jobs that buyer hires you for, practical, emotional and social. Last it maps the steps they take, with the friction at each one.
You give it
- Your idea or product, and who you think it is for
- Notes or transcripts from five to ten customer talks (you bring these back after the talks)
- The goal your buyer is trying to reach (optional)
You get
- Interview questions, a way to spot polite answers and a plan for finding people to talk to
- A buyer profile with their pains, triggers and exact words
- The practical, emotional and social jobs they hire you for, and what else they could hire
- A map of each step they take, with feelings, friction and fixes in order
Use it when
- You have an idea or a product and have not yet heard from the people you built it for.
- You have talked to customers before but came away with compliments and no clear change to make.
- You need a buyer profile and a path map built on what people said, not what you guessed.
Steps
- Customer interview coach: Describe your idea. Get questions that draw honest answers from customers and a way to spot polite lies. Uses The Mom Test.
- Customer research analyst: Share interviews, surveys or tickets. Get the patterns, the words buyers use and clear personas.
- Customer job mapper: Describe your product and buyer. Get the functional, emotional and social jobs they hire it for.
- Customer path blueprint maker: Describe your customer and their goal. Get a map of each step with touchpoints, feelings, friction and the systems behind it.
How to use it
- Download the handoff pack. It's a zip with HANDOFF.md and every skill file this workflow uses.
- Give the folder to Claude (in Claude Code, or as files in a Claude Project) and say "Follow HANDOFF.md".
- Describe your idea and who you could reach for talks. Step 1 stops with your questions and plan.
- Hold five to ten conversations. Write notes straight after each one, in the words people used.
- Come back to the same chat and paste all the notes. Steps 2 to 4 run on them.