AI Blocks › Understand your customers
Customer path blueprint maker
Describe your customer and their goal. Get a map of each step with touchpoints, feelings, friction and the systems behind it.
Customer path blueprint maker is a free AI skill for the job "Understand your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · MIT licence · Made by RampStack
Made by RampStack. See the original on GitHub; we copied it as it is, with its licence.
What it does
Teams often disagree about what the customer experience is. Describe your customer and their goal and you get a step-by-step map plus a service blueprint showing what happens behind the scenes at each step. For each stage it lists the touchpoints, what the customer does, what they feel, and where friction or drop-off happens. The blueprint adds the staff actions, handoffs and systems out of the customer's sight, so you can see where a poor experience starts. It works best with one map per customer type, real research, and input from support, operations and engineering. It ends with the biggest gaps and opportunities.
You give it
- The customer type and their goal
- Existing research, tickets or analytics
- What each team does at each step (optional)
- Brand brain (optional)
- Customer words (optional)
You get
- A stage by stage map with touchpoints and emotions
- Friction and drop-off points
- A service blueprint with behind-the-scenes steps
- Ranked opportunities
Use it when
- Sales, support and product each describe the customer experience differently.
- Customers drop off and you do not know at which step.
- You are designing a new service and need the whole picture.
- You want a shared view for a planning session.
How to use it
- Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
- Ask for the job in your own words. Your AI opens the skill when it fits.