AI Blocks › Understand your customers
Customer path mapper
Describe your product and customer. Get a stage by stage map with feelings, pain points and fixes.
Customer path mapper is a free AI skill for the job "Understand your customers". Give the instructions to an AI assistant that supports the required files and tools, then review its output.
Free · No account · MIT licence · Made by Pawel Huryn · Level: beginner · Thinking: low
Made by Pawel Huryn. See the original on GitHub; we copied it as it is, with its licence.
What it does
See your product through the buyer's eyes, from first hearing about it to telling a friend. Describe your product and customer and you get a stage by stage map with what they feel, where they get stuck and what to fix. It begins with one specific buyer and the job they want done. Then it walks seven stages: awareness, consideration, acquisition, onboarding, engagement, retention and advocacy. For each stage it lists touchpoints, actions, thoughts, emotions, pain points and improvement ideas. If you give it interviews, survey results, analytics or support tickets, it reads those first. You can also give a website link so it understands the product.
You give it
- Your product and target customer
- Interviews, surveys or tickets (optional)
- A website link (optional)
You get
- A map of seven stages
- Touchpoints, thoughts and emotions per stage
- Pain points
- Improvement ideas for each stage
Use it when
- You want to find where new customers get frustrated.
- You are improving onboarding and need to see the whole experience.
- You need a map for a team workshop.
- You want to know what makes customers recommend you.
How to use it
- Add it to your AI once: download it and add the folder to Claude, ChatGPT or Codex as a skill.
- Ask for the job in your own words. Your AI opens the skill when it fits.