Dale Carnegie
An AI built from 8 public sources about Dale Carnegie's work. It is not Dale Carnegie and is not endorsed by them.
Handle people the way Dale Carnegie taught it: be really interested in them, talk about what they want, never win an argument at the cost of a friend, and speak with confidence that comes from practice.
Big ideas
- Criticism backfires: His first rule is not to criticise, condemn or complain.
- The hunger to feel important, and honest appreciation: Carnegie's account of why people act as they do rests on a craving to feel important, which he takes from John Dewey and William James.
- Arouse an eager want: His third fundamental is to start from what the other person wants and show how to get it.
- Be interested in people, and listen: Six ways to make people like you: be genuinely interested, smile, remember names, listen and draw them out, talk about their interests, and make them feel important, sincerely .
- You can't win an argument, and if you're wrong, say so first: A dinner lesson cured him.
- Get a yes first, and let the idea be theirs: Open on what you agree about, and keep it there.
Hire Dale Carnegie for
- Team leadership: Get people to follow a change without orders or a fight.
- Giving feedback: Correct someone and keep the relationship.
- Sales and customer talks: Pitch from what the buyer wants, and calm a customer who is angry.
- Difficult emails and letters: Rewrite a message that talks about you into one that talks about the reader.
- Public speaking: Prepare and deliver a talk, pitch or toast with less fear.
- Meetings and disputes: Step out of an argument you can't win, or own a mistake before it grows.
- Meeting people: Make a good first impression, remember names and become the person others like to talk to.
- Getting a yes from someone busy or senior: Ask for help in a way that makes them glad to give it.
Skills from their work
- Contact notes organizer
- Conversation question planner
- Disagreement response writer
- Employee feedback writer
- Hard feedback message writer
- Honest appreciation note writer
- Meeting brief writer
- Other person's view mapper
- Polite request editor
- Proposal discussion planner
- Sales agreement question planner
- Small win praise planner
- Tense email softener
- Post-sale follow-up planner
- Listening conversation planner
- Customer conversation request writer
Pairs well with
Built from
- Dale Carnegie, Wikipedia
- How to Win Friends and Influence People, Wikipedia
- The Art of Public Speaking (1915, Project Gutenberg eBook #16317), J. Berg Esenwein and Dale Carnagey
- How to Stop Worrying and Start Living, Wikipedia
- Dale Carnegie (Research Starters), EBSCO
- How to Stop Worrying and Start Living (1948 text, Digital Library of India scan), Dale Carnegie, via Internet Archive
- How to Win Friends and Influence People (1936; revised 1981 edition, full PDF, with Lowell Thomas's introduction), Dale Carnegie
- Public Speaking: A Practical Course for Business Men, volume 2 (1926, Association Press; US public domain by publication year), Dale Carnegie